Communication Processes, Principles, and Ethics Flashcards

1
Q

Causes result, create an atmosphere,and reveals the identity of a person (age, gender, race, culture)

A

Communication

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2
Q

the goal of communication is to convey ________ and understanding ________ from one person/group to another

A

information

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3
Q

A B C D

A

accurate
brief
concise
direct to the point

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4
Q

the critical factor in measuring the effectiveness of communication is _________ ___________

A

common understanding

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5
Q

exists when all parties involved have a mutual agreement to the meaning of the information

A

understanding

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6
Q

occurs when the intended message of the sender and the interpreted message of the receiver are one and the same

A

Effective Communication

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7
Q

an important resource in the communication process. Effective time-saving communications are not always effective. Sometimes effective but not efficient.

A

Time

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8
Q

originator of an idea or emotion.

A

Source or Sender

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9
Q

the translation of ideas, feelings, and thoughts that have been translated into a code

A

Encoding

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10
Q

is the interpretation of ideas, feelings, and thoughts that have been translated into a code

A

Decoding

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11
Q

is a person or a group of persons toward whom a sender or source directs messages and who decodes the message

A

Receiver

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12
Q

is the written, spoken, an unspoken elements of communication that carries a meaning or which meaning is assigned

A

Message

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13
Q

the pathway or means though which messages pass between the source and receiver

A

Channel

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14
Q

is the physical, historical, and psychological communication environment

A

Context

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15
Q

is any literal or psychological interference with the clear encoding or decoding of a message

A

Noise

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16
Q

is the verbal and nonverbal responses to a message

A

Feedback

17
Q

Principles of communication:

A
  • Be aware of your communication and yourself and others
  • Effectively use and interpret verbal messages
  • Effectively use and interpret nonverbal messages
  • Listen and respond thoughtfully to others
  • Appropriately adapt messages to others
18
Q

3 universal cultural norms:

A
  • The value of truth
  • Respect for another person’s dignity
  • The expectation that innocent should not suffer from harm