Communication Process, Verbal & Nonverbal Messages

Question 1

The act of sharing our ideas, thoughts, and feelings with other people and having those ideas, thoughts, and feelings understood by the people we are talking with when we communicate, we speak, listen, and observe.

Answer 1

Communication

Question 2

The process of turning communication into thoughts. Simply, the process of interpreting or understanding the message.

Answer 2

Decoding

Question 3

It is the process of turning thoughts into communication, such as words, actions, or pictures etc.

Answer 3

Encoding

Question 4

“This is the stimulus or meaning produced by the source for the receiver or audience.” McLean, S. (2005)

Answer 4

Message

Question 5

The communication process begins with the speaker, who is also called the _____.

Answer 5

Source

Question 6

This is the medium through which a message travels from the speaker to the listener.

Answer 6

Channel

Question 7

The messages expressed through one’s appearance, facial expression, eye contact, posture, gestures and
voice are called _______.

Answer 7

Nonverbal Messages

Question 8

(Nonverbal Cue) A person’s ______ such as a smile, a frown, or a yawn tells a lot about how he is feeling. These expressions may either support the meaning of the words uttered or negate them.

Answer 8

Facial expression

Question 9

(Nonverbal Cue) People often make their initial judgment of someone based on ______. One’s clothes, hairstyle, and other items on the body such as jewelry contribute greatly to the impression.

Answer 9

Appearance

Question 10

(Nonverbal Cue) These movements support a speaker’s point, shows his excitement and enthusiasm or even anger.

Answer 10

Gestures

Question 11

(Nonverbal Cue) The eyes reveal so much emotion even those that are hidden that
one can tell if someone is happy, angry or sad.

Answer 11

Eye contact

Question 12

(Nonverbal Cue) One’s body position when standing, sitting or walking is called ______. The way people carry themselves shows the way they feel about themselves and the situation they are in.

Answer 12

Posture

Question 13

(Nonverbal Cue) Knowing how to say something is as important as knowing what to say. Sometimes, one’s intention of expressing his opinion comes out callous or impolite because of the way the idea is delivered.

Answer 13

Voice

Question 14

This is the interaction where the speaker uses words

to converse. These are the words used in conveying ideas.

Answer 14

Verbal Messages

Question 15

This pertains to how high or how low the tone of voice is.

Answer 15

Pitch

Question 16

This is the tone or sound of the voice.

Answer 16

Vocal Quality

Question 17

This refers to the loudness or softness of a voice.

Answer 17

Volume

Question 18

This refers to how quickly or slowly something is said..

Answer 18

Rate

Question 19

This is the response the listener gives to the sender after communicating.

Answer 19

Feedback

Question 20

The person who receives the message.

Answer 20

Listener

Question 21

This is the setting and people that surround a message.

Answer 21

Context

Question 22

(Types of Context) It refers to the concrete environment. It can be a
sporting event, place of worship, or restaurant.

Answer 22

Physical

Question 23

(Types of Context) It involves the norms of the group in a situation, including the intimacy level among speakers and the formality of the exchange.

Answer 23

Socio-Physiological

Question 24

(Types of Context ) It governs the mood of the conversation and how topics are to be addressed and related thereafter.

Answer 24

Temporal

Question 25

(Types of Context) It refers to the values, beliefs, lifestyle, and behaviors of a group of people involved in the communication process. For example, an American may be put off by a French speaker invading his/her space.

Answer 25

Cultural

Question 26

It is anything that prevents you from receiving and understanding the messages others use to convey their information, ideas, and thoughts.

Answer 26

Barrier/Communication Barrier

Question 27

(Types of Barriers) This refers to the physical or environmental factors that affect the communication process such as noise and other distractions, unpleasant environment, problems with technology or equipment.

Answer 27

External Barrier

Question 28

(Types of Barriers) This refers to the psychological factors that affect the communication process such as fatigue, disinterest, poor listening skills, past experiences with the other speaker, home, or work problems.

Answer 28

Internal Barrier