Communication Notes Flashcards

Question

What are the types of feedback?

Answer 1

paraphrasing, reflecting, asking questions, requestion examples

Answer 2

rewording of sender's message in receiver's own words

Answer 3

prompting receiver to complete or add to original message

Answer 4

requesting clarfication and additional info

Answer 5

asking for exampels to clarify and fill in meaning

Answer 6

after every encounter determine if communication goal was met if it is not met identify difficulty continually evaluate communication throughout the encounter

Answer 7

reduce fear | involve as much as possible in communication and decision making

Answer 8

Do not assume adults understand everything you say | check understanding with feedback

Answer 9

great variation in levels of health and level of understanding strive for respectful tone may need to discuss difficult age-related topics

Answer 10

cultural difference, language differences, defense mechanisms, physical distractions or limitations, pain

Answer 11

may experience lonliness may want to share fears and concerns health professionals need to come to terms with death as outcome

Answer 12

``` identify yourself and say pt name speak slowly and maintain eye contact use simple short messages repeat as necessary and review content use touch if appropriate try to schedule best time for pt ```

Answer 13

``` maintain calm monitor anxiety level keep message simple stick to one topic use feedback to check understanding ```

Answer 14

invite pt to discuss their feelings offer hope but do not tell them to cheer up allow for silence

Answer 15

observe behavior and check understanding ensure face and mouth of speaker is visible speak slowly and clearly turn off sources of noise do not shout announce change of subject

Answer 16

announce presence and identify self explaining procedures, sounds, and what pt can expect give detailed oral instructions abt what pt is to do tell pt when leaving give info abt doorways, obstacles, etc. if pt is leaving area alone

Answer 17

use pantomine and gestures use drawings and pictures write use communication boards

Answer 18

emotional response to perceived wrong loss of personal control worries and fears healthcare professional should not take personally

Answer 19

``` remain calm respond with anger do not argue listen carefully and express concern answer pt questions ask for help if necessary ```

Answer 20

``` empathize with situation smile if appropriate determine if someone can interpret speak slowly and clearly repeat message in different words use pantomime and gestures write message ```

Answer 21

often first means of contact with healthcare facility - person answering represents facility

Answer 22

``` speak clearly speak at a moderate rate project warmth and caring smile in voice if appropriate give caller chance to speak never chew gum or eat ```

Answer 23

pt want info more self-care is required today check understanding feedback

Answer 24

``` set educational goas create instructional message deliver instruction listen to patient questions check for pt understanding evaluate instruction ```

Answer 25

pt family, professional meeting, coworkers at staff meeting

Answer 26

``` clarify purpose and important points determine the needs of the audience organize materials and prepare notes if needed speak at a moderate rate look at audience ```

Answer 27

provides important links between patients, professionals, and facilities

Answer 28

reports, charts, records and letter

Answer 29

unnecessary, negative conversation avoid in workplace strategies for handling (explain unfairness, state believe in inappropriateness, change subject, remove yourself)

Answer 30

must be maintained at all times avoid speaking in public abt pt don't discuss pt in social convo do not pt in front of themselves without including them in the convo