Communication & negotiation Flashcards
What skills do you need to communicate effectively?
How do you ensure that the frequency of communication is acceptable?
What are the different ways you can communicate with clients?
When would you choose to use written communication over verbal communication or a face to face meeting?
What barriers to effective communication have you come across?
Tell me about your negotiating style.
Why is negotiation important?
What is principled negotiation?
What can be a barrier to negotiating effectively?
What would be a good way to facilitate negotiations in your role?
Why do you consider that discussing matters in person might be effective?
What are the alternatives to this?
Why can these alternatives present challenges?
Tell me about how you communicate effectively (and responsibly) using social media.
What do RICS set out as best practice for the use of social media?
What RICS guidance is this best practice set out within?
How do you use visual media to communicate with clients, e.g. before & after photographs?
Dily photos are taken on site and added to the site diary, which can all be viewed by the entire client team.
Tell me about how you conduct yourself in negotiations.
Tell me about how you ensure good communication.
Tell me about an example of when you have negotiated effectively.
Tell me about an example of when you have communicated effectively.
Tell me about your negotiating style.
Give me an example of when you have communicated using a complex written report.
Hanover – how did you communicate during the project meetings?
Written - the points within the report
Verbal - Talking through the points within the reports
How did you prepare professional reports?
How did you agree the final account?
Studio 10 – how did you communicate during the final account process?
I held regular meetings and ensured that all queries were answered, with any information needed sent over.
How did you document final agreement?
With the subbies and our account final account statements are sent and signed before payments are made.
