Communication & negotiation

Question 1

What skills do you need to communicate effectively?

Question 2

How do you ensure that the frequency of communication is acceptable?

Question 3

What are the different ways you can communicate with clients?

Question 4

When would you choose to use written communication over verbal communication or a face to face meeting?

Question 5

What barriers to effective communication have you come across?

Question 6

Tell me about your negotiating style.

Question 7

Why is negotiation important?

Question 8

What is principled negotiation?

Question 9

What can be a barrier to negotiating effectively?

Question 10

What would be a good way to facilitate negotiations in your role?

Question 11

Why do you consider that discussing matters in person might be effective?

Question 12

What are the alternatives to this?

Question 13

Why can these alternatives present challenges?

Question 14

Tell me about how you communicate effectively (and responsibly) using social media.

Question 15

What do RICS set out as best practice for the use of social media?

Question 16

What RICS guidance is this best practice set out within?

Question 17

How do you use visual media to communicate with clients, e.g. before & after photographs?

Answer 17

Dily photos are taken on site and added to the site diary, which can all be viewed by the entire client team.

Question 18

Tell me about how you conduct yourself in negotiations.

Question 19

Tell me about how you ensure good communication.

Question 20

Tell me about an example of when you have negotiated effectively.

Question 21

Tell me about an example of when you have communicated effectively.

Question 22

Tell me about your negotiating style.

Question 23

Give me an example of when you have communicated using a complex written report.

Question 24

Hanover – how did you communicate during the project meetings?

Answer 24

Written - the points within the report
Verbal - Talking through the points within the reports

Question 25

How did you prepare professional reports?

Question 26

How did you agree the final account?

Question 27

Studio 10 – how did you communicate during the final account process?

Answer 27

I held regular meetings and ensured that all queries were answered, with any information needed sent over.

Question 28

How did you document final agreement?

Answer 28

With the subbies and our account final account statements are sent and signed before payments are made.