communication management Flashcards
what are the goals of communication management
to ensure timely and appropriate generation, collection, dissemination, storage, and disposition of project information
processes of communication management (3)
- planning communication
- managing communication
- controlling communication
keys to good communication (5)
- focus groups
- formal and informal communication
- F2F
- personal preference - distribute important information in an effective and timely manner
- set the stage for communicating bad news
- determine the number of communication channels
introverts vs extroverts
- introverts like more private communications
- extroverts like to discuss things in public
intuitive vs sensing people
- intuitive people like to understand the big picture
- sensing people need step-by-step details
thinkers vs feeling people
- thinkers want to know the logic behind decisions
- feeling people want to know how something affects them personally
factors that affect communication (3)
- different working hours
- language barriers
- different cultural norms
as number of people increases, the number of channels.. (3)
- increases
- (n(n-1))/2
- n=number of people
contents of a project management plan (8)
- stakeholder communications requirements
- information to be communicated, including format, content, and level of detail
- who will receive the information and who will produce it
- suggested methods or technologies for conveying the info
- frequency of communication
- escalation procedures for resolving issues
- revision procedures for updating the communications management plan
- a glossary of common terminology
considerations to include when managing communications (3)
- the use of technology
- the appropriate methods and media to use
- performance reporting
classifications for communication methods (3)
- interactive communication: between two people (request and reply)
- push communication: sent without request
- pull communication: through request
performance reporting keeps stakeholders informed about
how resources are being used to achieve project objectives
status reports describe
where the project stands at a specific point in time
progress reports describe
what the project team has accomplished during a certain period of time
forecasts predict
future project status and progress based on past information and trends
the main goal of controlling communications is
to ensure the optimal flow of information throughout the entire project life cycle
suggestions for improving project communication (4)
- develop better communication skills
- run effective meetings
- use e-mail and other technologies effectively
- use templates for project communications
to develop better communication skills (3)
- develop soft skills
- communicate with people of different languages and cultures
- be a leader
to run effective meetings (5)
- define the purpose and intended outcome of the meeting
- determine who should attend the meeting
- provide an agenda to participants before the meeting
- run the meeting professionally
- set the ground rules for the meeting
benefit of providing examples and templates for project communications
saves time and money
project archives are
a complete set of organized project records that provide an accurate history of the project
