Communication for Policing Flashcards
1
Q
Communication Styles
A
- passive
- aggressive
- passive-aggressive
- assertive
2
Q
what is considered the most effective communication style?
A
Assertive
3
Q
5-step model (verbal judo)
A
- ask
- set the context
- present options
- Vary appeal
- Decision
4
Q
5-step appeal (conflict model)
A
- simple appeal
- reasoned appeal
- personal appeal
- final appeal
- action
5
Q
Effective commands
A
-clearly defined
- concise
- calls for a motor or verbal response
6
Q
Ineffective commands
A
- uncertain, indefinite, or unclear meaning
- communicating in an unfocused or imprecise way
- compliance may be difficult
7
Q
A
