Behavioral Health- Crisis Intervention and De-escalation

Question 1

MOREPIE

Answer 1

-Minimal encouragers
-Open ended questions
-Reflecting/ mirroring
-Emotion labeling
-Paraphrasing
-“I” messages
-Effective pauses

Question 2

• Brief and well-timed vocal replies
• can be simple such as “yes” and “OK”
• Encourage the individual to keep talking

Answer 2

Minimal Encouragers

Question 3

Open-ended questions

Answer 3

• designed to encourage full, meaningful answers using the subject’s own knowledge and feelings

Question 4

• repeating only the last words or main idea of the person’s message.
• serves as both an attending and listening technique

Answer 4

Reflecting/ mirroring

Question 5

• Addressing the emotional dimensions of a crisis
• when used effectively, it can help individuals identify the issues and feelings that are driving behavior

Answer 5

Emotion Labeling

Question 6

• officer repeating in their own words, the meaning of the person’s messages back to them

Answer 6

Paraphrasing

Question 7

• removing the “officer” label
• in an unprovocative way, the officer expresses how they feel when the person does or says certain things.

Answer 7

“I” messages

Question 8

• using silence effectively at appropriate times to give the individual time to speak or think

Answer 8

Effective Pauses