Communication, Equipment, and Supplies Flashcards
A system whereby large quantities of data can be accessed, searched, sorted, and arranged very rapidly by computer is called a(n) _________ system
Database Management
A computer monitor, hard drive, and printer are known as
Hardware
The term for the technology that tells a computer what to do is known as the
Software
The computer key DEL command means
Delete
The computer’s directional arrow keys
Move the cursor, right, left, up or down
Referring to computers, the term “user friendly” refers to
How easy the system is to operate
The process of changing words into numbers so that computers can be used in processing insurance claims is called
Coding
A business letter written in full block style will have all lines
At the left hand margin
Making a duplicate file to protect computer information from being lost is called making a
Backup
When writing a business letter, the salutation of a letter should be followed by which punctuation mark
a colon
A newsletter that weighs less than one pound would be considered ______ class mail
1st
What office instrument is designed to receive and send printed documents via the telephone
Fax machine
Business or handwritten mail that weighs less than 11 ounces is known as ________ class mail
1st
Parcel post or _________ class mail is used for bound printed matter, film, and sound recordings
Fourth
Before placing a telephone caller on hold it is appropriate to
Ask that it is ok to put caller on hold, wait for caller to confirm they can wait, get a return phone number
An incoming call should be answered by the ________ ring
3rd
Prior to answering an incoming call the medical assistant should
Smile
Which one of the following items is not needed when taking a routine phone message
Caller name, return phone number, and date
When handling incoming mail the medical assistant should
Attach the envelope to the correspondence
A letter should be folded in _________ using a #10 envelope
Thirds face up
_________ is the study of words and their relationship to other words in a sentence
Grammar
When handling a patient complaint which one of the following would be most appropriate
Take all complaints seriously and take notes
When working with patients from a culture different than your own, one should
Show respect for their culture
Body language, body posture, space and distance are all examples of
Nonverbal communication
