Communication, Documentation, and the ICF Model Flashcards
What are the four types of communication?
1) Verbal
2) Nonverbal
3) Audiovisual AIDS and Assistive Technology
4) Written
Communication in medical encounters comprises of what two aspects?
Verbal and Non-Verbal Aspects
If verbal and non-verbal forms of communication are inconsistent or contradictory, what will override what?
The non-verbal messages tend to override the verbal messages
What four things should you consider with verbal communication?
1) Consider tone and volume
2) Use lay terms that give direct information
3) Be brief and concise for safety and instructions
4) Assess the patients understanding
What kind of tone is ideal to have?
- Calming
- Stimulating
What makes up most human communication?
Non-verbal communication
What is considered to be more effective: verbal or nonverbal communication?
Non-verbal communication
What are examples of non-verbal communication?
- Appearance: dress, grooming, cleanliness
- Body Movements: abrupt, slow, threatening, caring
- Body Positions: sitting, standing, walking, kneeling
- Facial Expressions: smiling, frowning, grimacing
- Gestures: using hands and arms to guide or direct
- Pantomime: demonstrating the activity
- Posture: erect, slouched, rigid
- Spontaneous response to stress: blushing, perspiring, trembling
- Touch: therapeutic, caring, directive, guiding
What is active listening?
Specific way of hearing what a person says and feels and reflecting that information back to the speaker
What is the goal of active listening?
Listen to the whole person and provide them with empathetic understanding
What is the difference between empathy and sympathy?
- Empathy is considered to be compassion and understanding for another person
- Sympathy is considered to be pity for another person
What is better for patient care: empathy or sympathy?
Empathy
According to studies, negative _____ and lack of _____ can worsen outcomes and can even have a small affect on pain.
Expectations; Empathy
What are the four reasons we preform active listening?
1) Shows patients you care
2) Establishes trust and helps build rapport
3) Lessens chances of erroneous treatment/ decision-making, based on your assumptions
4) Increases chances that you’ll get relevant information
There are lots of ways to active listen, what are the 6 main categories?
1) Undivided Attention
2) Body Language
3) Respect
4) Acknowledgement/ Attentiveness
5) Nonjudgemental Attitude
6) Response
What are some barriers to effective communication?
- Physical distance
- Noise and environmental distractions
- Receptive Deficits
- Decreased feedback
- Different interpretations
- Use of complicated vs lay language
- Cultural, gender, or age differences
- Illegible writing
- Inefficient multitasking
What is an example of patient first language?
“My patient has” or “My patient with”
The ICF model is a _____ _____ which can be used to interpret clinical information in a way that focuses on ability.
Conceptual Framework
The ICF model provides what kind of language and framework for the description of health and health-related states?
Standard Language
The ICF model is necessary to aide in what?
The clinical decision making process