Communication & Documentation Flashcards
Any radio hardware containing a transmitter and receiver that is located in a fixed place.
Base station
Hey low-power portable radio that communicates through an interconnected series of repeater stations called “cells”
Cellular telephone
An assigned frequency or frequencies that are used to carry voice and\or data communications.
Channel
Questions that can be answered in a short or single word response.
Closed ended questions
The transmission of information to another person– verbally or through body language
Communication
When one person imposes his or her believes, values, and practices on another because he or she believes his or her Ideals are superior
Cultural imposition
Technology that includes email, text messages, and social media, which are increasingly used by emergency medical responders to send and receive various types of information
Digital messaging
The recorded portion of the EMT’s patient interaction, either written or electronic. This becomes part of the patient’s pertinent medical record.
Documentation
The ability to transmit and receive simultaneously.
Duplex
When a person considers his or her own cultural values as more important when interacting with people of different culture.
Ethnocentrism
The federal agency that has jurisdiction over interstate of international telephone and telegraph services and satellite communications, all of which may incolce EMS activity.
Federal Communications Commission (FCC)
A communication system that uses voice-over-Internet-protocol (VoIP) technology to allow multiple agencies to communicate and transmit date.
Interoperable communications system
VHF and UHF channels that the Federal Communications Commission has designated exclusively for EMS use.
MED Channels
A small computer terminal inside the ambulance that directly receives data from the dispatch center.
Mobile data terminal (MDT)
The ability to transmit audio and data signals through the use of more than one communication channel.
Multiplex
Anything that dampens or obscures the true meaning of a message.
Noise
Questions for which the patient must provide details to get an answer.
Open–ended questions
The use of a radio signal and a voice or digital message that is transmitted to pagers (“beepers”) or desktop monitor radios.
Paging
The legal document used to record all patient care activities. This report has direct patient care functions but also administrative and quality control functions. PCRs are also known as prehospital care reports.
Patient care report (PCR)
A trusting relationship that you build with your patient.
Rapport
A special base station radio that receives messages and signals on one frequency and then automatically retransmits them on a second frequency.
Repeater
A radio receiver that searches for “scans” across several frequencies until the message is completed; the process is then repeated.
Scanner
Single-frequency radio; transmissions can occur in either direction but not simultaneously in both; when on party transmits, the other can only receive, and the party that is transmitting is unable to receive.
Simplex
Written documents, signed by the EMS system’s medical director, that outline specific directions, permissions, and sometimes prohibitions regarding patient care; also called protocols.
Standing orders
A process in which electronic signals are converted into coded, audible signals; these signals can then be transmitted by radio or telephone to a receiver with a decoder at the hospital.
Telemetry
Verbal and nonverbal communication techniques that encourage patients to express their feelings and to achieve a positive relationship
Therapeutic communication
Telecommunication systems that allow a computer to maximize utilization of a group of frequencies.
Trunking
Radio frequencies between 300 and 3,000 MHz.
UHF (ultra-high frequency)
Radio frequencies between 30 and 300 MHz; the VHF spectrum is further divided into “high” and “low” bands.
VHF (very high frequency)
