Communication & Documentation

Question 1

Any radio hardware containing a transmitter and receiver that is located in a fixed place.

Answer 1

Base station

Question 2

Hey low-power portable radio that communicates through an interconnected series of repeater stations called “cells”

Answer 2

Cellular telephone

Question 3

An assigned frequency or frequencies that are used to carry voice and\or data communications.

Answer 3

Channel

Question 4

Questions that can be answered in a short or single word response.

Answer 4

Closed ended questions

Question 5

The transmission of information to another person– verbally or through body language

Answer 5

Communication

Question 6

When one person imposes his or her believes, values, and practices on another because he or she believes his or her Ideals are superior

Answer 6

Cultural imposition

Question 7

Technology that includes email, text messages, and social media, which are increasingly used by emergency medical responders to send and receive various types of information

Answer 7

Digital messaging

Question 8

The recorded portion of the EMT’s patient interaction, either written or electronic. This becomes part of the patient’s pertinent medical record.

Answer 8

Documentation

Question 9

The ability to transmit and receive simultaneously.

Answer 9

Duplex

Question 10

When a person considers his or her own cultural values as more important when interacting with people of different culture.

Answer 10

Ethnocentrism

Question 11

The federal agency that has jurisdiction over interstate of international telephone and telegraph services and satellite communications, all of which may incolce EMS activity.

Answer 11

Federal Communications Commission (FCC)

Question 12

A communication system that uses voice-over-Internet-protocol (VoIP) technology to allow multiple agencies to communicate and transmit date.

Answer 12

Interoperable communications system

Question 13

VHF and UHF channels that the Federal Communications Commission has designated exclusively for EMS use.

Answer 13

MED Channels

Question 14

A small computer terminal inside the ambulance that directly receives data from the dispatch center.

Answer 14

Mobile data terminal (MDT)

Question 15

The ability to transmit audio and data signals through the use of more than one communication channel.

Answer 15

Multiplex

Question 16

Anything that dampens or obscures the true meaning of a message.

Answer 16

Noise

Question 17

Questions for which the patient must provide details to get an answer.

Answer 17

Open–ended questions

Question 18

The use of a radio signal and a voice or digital message that is transmitted to pagers (“beepers”) or desktop monitor radios.

Answer 18

Paging

Question 19

The legal document used to record all patient care activities. This report has direct patient care functions but also administrative and quality control functions. PCRs are also known as prehospital care reports.

Answer 19

Patient care report (PCR)

Question 20

A trusting relationship that you build with your patient.

Answer 20

Rapport

Question 21

A special base station radio that receives messages and signals on one frequency and then automatically retransmits them on a second frequency.

Answer 21

Repeater

Question 22

A radio receiver that searches for “scans” across several frequencies until the message is completed; the process is then repeated.

Answer 22

Scanner

Question 23

Single-frequency radio; transmissions can occur in either direction but not simultaneously in both; when on party transmits, the other can only receive, and the party that is transmitting is unable to receive.

Answer 23

Simplex

Question 24

Written documents, signed by the EMS system’s medical director, that outline specific directions, permissions, and sometimes prohibitions regarding patient care; also called protocols.

Answer 24

Standing orders

Question 25

A process in which electronic signals are converted into coded, audible signals; these signals can then be transmitted by radio or telephone to a receiver with a decoder at the hospital.

Answer 25

Telemetry

Question 26

Verbal and nonverbal communication techniques that encourage patients to express their feelings and to achieve a positive relationship

Answer 26

Therapeutic communication

Question 27

Telecommunication systems that allow a computer to maximize utilization of a group of frequencies.

Answer 27

Trunking

Question 28

Radio frequencies between 300 and 3,000 MHz.

Answer 28

UHF (ultra-high frequency)

Question 29

Radio frequencies between 30 and 300 MHz; the VHF spectrum is further divided into “high” and “low” bands.

Answer 29

VHF (very high frequency)