Communication, Doc, Pt. Ed Ex 4 Flashcards
What are the verbal ways of communication that work in building a therapeutic patient - nurse relationship?
Vocab:avoiding medical jargon
- using interpreters
Pacing: - speak ~slow
Intonation: tone of voice
Clarity/brevity: clear and brief
Timing/Relevance: include pt in rounding and bedside care
What are the principles of therapeutic communication
active listening
sharing observations
saring hope/empathy
sharing feelings
using tough
using silence
providing information
clarifying
What are the nonverbal ways of communication that work in building a therapeutic patient - nurse technique
Personal appearance: facial expression, dress, and grooming
Posture and Gait: upright and brisk = wellness
Facial expressions: don’t make them
Eye contact: be culturally sensitive
Pointing: can be used for pain
Sounds: validate pts nonverbals
Territory/space: be respectful
During information sharing/transition in care what are ways you can write or verbally improve a pts safety
AIDET
hourly rounding
Verbal Orders and Telephone Orders
SBAR
Speaking up C-U-S
Service recovery
What is AIDET
acknowledge
introduce
duration
explanation
thank you
What is SBAR
situation
background
assessment
recommendation
when speaking with providers what are the requirements for written, verbal and telephone conversation documentations
- make sure you have personally assessed th pt
verify abnormal VS readings
talk to charge nurse
review recent progress notes
know who to call
have the chart up before calling
what are the principles of safe and high quality documentation
factual, precise, descriptive, timely, accurate,
concise
complete
no opinion
date and time
document only for you
never pre chart
what is the affective learning domain
emotional component
integrates new concepts and knowledge
attaches worth to what is being taught
what is psychomotor learning domain
physical movement and use of motor skills
involves acquiring skills that require integration of mental and muscular activity
How does environment impact readiness to learn
physical illness, distractions, confusion, affect ability to concentrate
number of people in room, temp of room,
pain, hunger, fatigue
how does self-efficacy impact readiness to learn
a person’s perceived ability to successfully complete a task taught through verbal persuasion
what are the principles of pt. education
identity teaching need, develop a plan, facilitate teaching , provide feedback
what are the principles of teaching modalities and the teach back method
ask pts to explain what they know and how to do something in their own words
