Communication Deck (Last Minute)

Question 1

Intimate Location

Answer 1

Close phase of intimate distance used for intimate conversations

Question 2

Personal Location

Answer 2

This distance is kept for normal casual interactions

Question 3

Moderate Location

Answer 3

• Close enough for gentle touch of an arm or shoulder.
• Generally the distance at which we transact impersonal business.
• 48 inches gap/space

Question 4

Conversation Location

Answer 4

4 to 6 feet

Outside of physical reach

Question 5

Indicators of aggressive behavior

Answer 5

Facial grimaces
Punching motions with fists
Head tilted back
arms on hips
Low-intensity smile on face

Question 6

Assertive

Answer 6

Active, direct and honest.

Question 7

Active listening techniques

Answer 7

Paraphrasing
Reflecting or mirroring
Open-ended questions
Minimal encouragers
Silence
“I” message
Emotional labeling

Question 8

Effective listening

Answer 8

Keep eye contact
Be attentive
Keep an open mind
Visualize what the speaker is saying
Avoid interrupting
Ask questions
Show empathy
Provide feedback by reflecting or nodding

Question 9

Criteria for identifying bias incidents

Answer 9

1. Motivation of perp
   Absence of regular or typical motive
   The victim’s perception
   The display of offensive symbols, words or acts
   The date and time of occurrence
   Circumstances surrounding the incident
   Statements by perp
   Would incident have occurred if victim and offender were of the same race, religion, sexual orientation

Question 9

Bias

Answer 9

any act based on race, color, religion, disability, national origin, political affiliation, martial status, sexual orientation, gender, etc by unreasonable and substantially interfering with an individuals or groups safety.