Communication & Conflict

Question 0

what are the 3 primary components of communication

Answer 0

sender
receiver
message

Question 1

what are the 5 elements of communication

Answer 1

who relays message
what is the message
how is the message received
whom is message relayed to 
what effect is the message relayed in

Question 2

the external or internal discard that results from differences in ideas, values, or feelings between 2 or more people

Answer 2

conflict

Question 3

a conflict between 2 people

Answer 3

interpersonal

Question 4

a conflict within oneself

Answer 4

intrapersonal

Question 5

conflict between 2 groups

Answer 5

intergroup

Question 6

a conflict within a group

Answer 6

intragroup

Question 7

one person uses passive behaviors & withdraws from the conflict; neither can pursue goals

Answer 7

avoidance

Question 8

used when 1 person has greater power than the other; focus is forcing a particular outcome at all costs

Answer 8

competition

Question 9

one person puts aside his/her goals in order to satisfy the other persons desires

Answer 9

accomodation

Question 10

used when both individuals give up part of what they want in order to resolve the conflict at hand

Answer 10

compromise

Question 11

occurs when each party meets the problem head on w/ equal concern for both the issue & maintaining the working relationship

Answer 11

collaboration