Communication by Keim

Question 1

The manner in which we apply our knowledge, skills and experience to our patients - one patient at a time.

Answer 1

The Art of Medicine

Question 2

Four major categories of the Art of Medicine:

Answer 2

1. Communication (bed side manner)
2. Proper use of the patient’s history and physical exam
3. Learning to apply our knowledge and skills in caring for the patient.
4. Proper use of the ancillary services and health care facilities.

Question 3

Personal tools to bring to this relationship:

Answer 3

1. Enthusiasm
2. Likeability
3. Friendly manner
4. Confidence
5. Honesty and integrity
6. Compassion
7. Competence
8. Humility

Question 4

One of the essential qualities of the clinician is interest in ________, the secret of the care of the patient is in caring for the patient.

Answer 4

Humanity

Question 5

Three methods of communication:

Answer 5

1. What is said
2. Body language
3. How it is said (para language)

Question 6

Barriers to listening:

Answer 6

1. Hop, skip, jump listening
2. Excessive note taking
3. Prematurely interrupting the patient
4. Loss of eye contact
5. Emotionally reacting to the patient
6. Unnecessary interruptions

Question 7

Professionalism is the habitual and judicious use of:

Answer 7

1. Communication
2. Knowledge
3. Technical skills
4. Clinical reasoning
5. Emotions
6. Values
7. Reflection in daily practice