Communication Basics Flashcards
1
Q
Communication Model
A
- Communicator sends a message via a medium to the receiver who provides feedback
- Each step has “noise”
2
Q
Links to the communication change
A
- Communicator-message
- Message-medium
- Medium-receiver
- Receiver-communicator
3
Q
Communicator-message noise
A
Communicator can be ineffective in articulating the message.
4
Q
Message-medium noise
A
The message may be sent at the wrong:
- Time
- Manner
- Form
5
Q
Medium-receiver noise
A
The receiver may misunderstand the message.
6
Q
Receiver-communicator noise
A
The feedback loop does not operate well.
7
Q
Noise in communication
A
- Interference that can occur at any point in the communication
- Can arise from physical, personal, or social factors.
- Effective communicators are aware of these possibilities and plan ahead to minimize noise.
8
Q
Principles of effective listening
A
- Inviting the other person or people into the conversation
- Focusing on what the other person is saying
- Processing unspoken or nonverbal messages the other person is sending
- Being aware of the nonverbal messages you yourself are sending
9
Q
How to invite the other person or people into the conversation
A
- Allow gaps where listener can speak
- Avoid interrupting or talking over
- Ask questions to allow them to speak
10
Q
How to focus on what the other person is saying
A
- Think about the message being communicated in the moment
- Show physical signs of interest in what you are hearing
11
Q
Nonverbals include
A
- Facial expressions
- Gestures
- Rate/pitch of speech
- Posture
