communication and professionalism. Flashcards
around 70% of communication can be non-verbal, what are the non-verbal ways of communication?
- eye contact
- body language
- vocal tone
- physical space
- time
what are the verbal ways of communication?
- open & closed ended questions
- paraphrasing & summarizing
- reflection of feeling/ meaning.
when communication, what does sender and receiver/listener mean?
SENDER
- uses words and tone to emphasize key points of a message.
RECEIVER/ LISTENER
- this person is who is making sense of what the sender is saying.
__________ is completed when the receiver sends feedback to the sender to confirm the understanding?
- communication loop.
what are filters?
- these are factors that influence aspects of communication by the way we listen.
(factors like beliefs, values, prejudices, experience, that is based - or + on what the sender is saying.)
what are the 3 principles of coaching excellence?
- teach and communicate
- control information transfer
- ask good questions
what is teach and communicate?
- this is a wide range or different communication styles that involves showing, describing, supervising, and cueing how a specific movement is done.
what is control information transfer?
- telling the client only what they need to know.
- giving the client limited amount of theory.
when having awkward conversations with someone, what are things you would consider when doing so?
- don’t wait long to talk to them
- keep it private
- be reasonable, polite, concise.
- give them a chance to respond.
- thank them for being open to feedback.
- positive lead in + acknowledge how they feel + solutions.
what is professionalism?
- a state of mind, way of being and doing.
what is enriched and bland leadership styles?
ENRICHED
- encouraging, positive, social support.
- use clients names
- reinforce positive behaviour
BLAND
- neutral, no support or encouragement.
- does not use clients name
- focus on correcting negative behaviours/ mistakes.
