Communication and negotiation / Teamworking / Inclusive Environments (submission) Flashcards
When undertaking letting instructions, what information do you try and obtain from each party, in what format and why?
/
Tell me about a time when you had to demonstrate effective negotiation skills? / Could you give me an example of this?
Lease terms + tenant information
Written correspondence
Or phone calls followed up by email confirmation
This ensures I can provide clear advice to my client and negotiate an outcome that satisfies both parties’ requirements.
Bridge St. – lower rent, landlord wanted specific use, found middle ground, no change of use required…
- Acting on behalf of the landlord on the letting of an industrial warehouse in Tottenham
- Negotiated more favourable terms for my client by using comparable lettings evidence to help give context to the negotiations (prospective tenant had offered £17.50 psf and I negotiated them up to £18.00 psf)
What webinar (better understand how to tailor my communication to a client’s requirements, circumstances and proficiencies, using different verbal, written and graphical approaches. The webinar also improved my understanding of negotiation theory.)?/ What did you learn from the workshop you attended on Communication Styles?
Say ‘Effective Communication’ –
I learnt that there are 4 communication styles, namely action, people, ideas and process. I understand the different qualities of these communication styles and how to identify the communication profile of an individual. I have improved my understanding of my personal communication style which should serve to improve the quality of my communications with other stakeholders going forward.
better understand how to tailor my communication to a client’s requirements, circumstances and proficiencies, using different verbal, written and graphical approaches. The webinar also improved my understanding of negotiation theory.
- Understanding that each personality type can be broadly arranged into four quadrants
- Helps to learn what quadrant we sit in and as it will tell us why we react to certain situations in a certain well
- Important to understand what quadrant clients and colleagues fit into so that we can be aware of what style of communication they will respond best to
How have you been able to improve you oral and written communication skills?
- Business meetings: marketing meetings, meeting prospective investors, team meetings
- Working collaboratively: joint agency, working with pan-European offices, advice from other departments
- Writing reports: valuation reports, purchase reports, marketing recommendation reports
- Emails: marketing emails, negotiations with prospective tenants, request tenancy information to aid with valuation
COM/NEG Tell me a time when you have used graphics and statistics in your work? NOT MINE
I use this within a report to demonstrate data. Often I will use tables to illustrate trading performance,
sometimes with graphics alongside. We usually use chart graphics within market commentaries.
COM/NEG How do you effectively communicate with other surveyors for comparable evidence?
I have developed a report with surveyors in other firms. Maintaining client confidentiality I am confident to ask for details of recent sales undertaken and building this network will benefit my career in the future.
COM/NEG What maps do you refer to when undertaking a valuation?
I provide site and location plans along with chart/graphical information as a tool to present the information in a way which is clear and transparent to enable understanding for both the Bank and Borrower.
COM/NEG How have you ensured transparency to ensure you do not mislead or deceive during agency negotiations?
I always act with integrity and transparency and following discussions with a purchaser or vendor, I will then follow the conversation up with a written confirmation on our discussion. This ensures transparency and avoids misinterpretation.
You mention the importance of diversity in your submission, why you think more diverse companies perform better?
Companies that promote diversity and inclusion perform better because they hire and retain talents more easily, they have improved customer relationships, decision making, they can boost employee engagement and strengthen the company’s image.
In your valuation role, what communication do you typically do? And what are benefits of SWOT/what it provides to lender (communication)?
/ Tell me about a time when you had to demonstrate effective communication skills?
I regularly have telephone conversations with local agents to verify comparable evidence, discuss market conditions and build rapport. I then communicate the results of this research to my client in a written report. For a lender I include a SWOT analysis, which enables me to clearly state the factors that influence my opinion of suitability for a loan.
Clear concise prioritised – shows lender the key risks and benefits, for a non-practicing person
- When undertaking a valuation on a retail unit in Reigate, I was required to communicate with local lettings and investment agents in order to obtain comparable evidence
- By being transparent from the outset about the purpose of my enquiry, I was able to get a strong level of engagement from the agents and ascertain the information I required
What is the women in property movement?
Through sponsorship of the Women of the Future, Real Estate, Infrastructure and Construction category, RICS has not only positioned itself as a professional body committed to championing the increase of women coming into surveying and the wider built environment, but has also helped to cultivate a network of exceptional individuals who are making a huge difference to their industry.
2019 Woman of the Future Ayesha Ofiri is a great example of how the culture within the property sector is changing. RICS is key in this evolution, by creating greater visibility of exceptional women who demonstrate that careers in the built and natural environment are accessible to all.
