Communication and negotiation (Submission) Flashcards
1
Q
What types of negotiation are there?
A
1) Competition (win-lose) > someone has to lose
2) Collaboration (win-win) > finding a solution that works for everyone
3) Compromise (split the difference)
4) Accommodation (lose-win) > relationship is more important than outcome
5) Avoidance (lose-lose) > negotiations aren’t important to both parties
2
Q
What types of communication are there?
A
Verbal Non-verbal Written Graphic Presentation Listening
3
Q
What makes successful negotiations?
A
Understanding what the other party is trying to achieve.
Understanding your client’s limitations.
Responding in a timely manner.
Being prepared.
Being honest.
