Communication and Negotiation - Specific Questions

Question 1

Tell me about different methods of communication, the advantages/disadvantages of each, when to use them and with whom

Answer 1

• Written
• Graphic
• Verbal

Question 2

Tell me about the different methods of negotiating

Answer 2

• Negotiation is the process of joint decision making through back and forth communication to resolve opposing interests and reach agreement.
• It is the first step of conflict avoidance.
• Different types:
  o Competing
  o Collaborating
  o Compromising
  o Accommodating

Question 3

Tell me about how you conduct yourself in negotiations.

Answer 3

• Maintain even tone of voice

- Listen well

Question 4

Tell me about how you ensure good communication

Answer 4

• Jargon free – know audience
• Body language
• External interruptions etc

Question 5

Tell me about an example of when you have negotiated effectively.

Answer 5

• Negotiating access to properties

Question 6

Tell me about an example of when you have communicated effectively

Answer 6

• Providing a presentation

Question 7

Tell me about your negotiating style.

Answer 7

• Compromise – attempt to reach a mutually agreeable solution for both parties.

Question 8

Give me an example of when you have communicated using a complex written report.

Answer 8

• Market overview/feedback on Croydon

Question 9

How have you recorded minutes effectively?

Answer 9

• Sufficient detail, while not missing any points

Question 10

How did you communicate effectively in the meeting?

Answer 10

• When everyone was speaking requested that only one person speaks at each time
• Not everyone present was a valuer, so avoid using acronyms

Question 11

For the EWS1 training, how did you communicate the objectives effectively?

Answer 11

• At the beginning of the session set out what we aimed to do