Communication and Negotiation (Level 2) Flashcards
What skills do you need to communicate effectively?
How do you ensure that the frequency of communication is acceptable?
What are the different ways you can communicate with clients?
When would you choose to use written communication over verbal communication or a face to face meeting?
What barriers to effective communication have you come across?
Tell me about your negotiating style?
Why is negotiation important?
What is principled negotiation?
What can be a barrier to negotiating effectively?
What would be a good way to facilitate negotiations in your role?
Why do you consider that discussing matters in person might be effective?
What are alternatives to in-person meetings?
What challenges are presented in alternatives to in-person meetings?
How do you communicate effectively using social media?
What do RICS set out as best practice for the use of social media?
What RICS guidance sets out best practice for social media?
How do you use visual media to communicate with clients?
What does writing in Block Capitals indicate?
Indicates you are shouting, do not use.
If you are unclear about an instruction given via telephone, what would you do?
Listen to what customer has to say.
Repeat back to show you have listened.
When writing a report, why would you use graphic elements such as photographs or charts?
Visuals help to digest information quickly.
Helps with clarity.
What is a negotiation?
Two parties come together to reach an agreement on an end goal.
Give an example of one thing you would do to prepare for a negotiation?
Define your specific goal or desirable outcomes.
Identify potential weaknesses in other parties position.
When delivering a presentation, give one example of how you can visualise your idea?
Powerpoints, images, multi media, graphs.
How would you structure a presentation to Clients?
Scalable - Opening, Arguments, Close
- Problem, Pathway, Solution
- Reasoning
When would you check the spelling a report or email before sending?
Always.
Who is the person that you choose a font for in a report?
A font appropriate for the reader.
Give one example of why a lot of people write in plain English?
Fast to write and read, easy to get message across.
