Communication and Negotiation (Level 2)

Question 1

What skills do you need to communicate effectively?

Question 2

How do you ensure that the frequency of communication is acceptable?

Question 3

What are the different ways you can communicate with clients?

Question 4

When would you choose to use written communication over verbal communication or a face to face meeting?

Question 5

What barriers to effective communication have you come across?

Question 6

Tell me about your negotiating style?

Question 7

Why is negotiation important?

Question 8

What is principled negotiation?

Question 9

What can be a barrier to negotiating effectively?

Question 10

What would be a good way to facilitate negotiations in your role?

Question 11

Why do you consider that discussing matters in person might be effective?

Question 12

What are alternatives to in-person meetings?

Question 13

What challenges are presented in alternatives to in-person meetings?

Question 14

How do you communicate effectively using social media?

Question 15

What do RICS set out as best practice for the use of social media?

Question 16

What RICS guidance sets out best practice for social media?

Question 17

How do you use visual media to communicate with clients?

Question 18

What does writing in Block Capitals indicate?

Answer 18

Indicates you are shouting, do not use.

Question 19

If you are unclear about an instruction given via telephone, what would you do?

Answer 19

Listen to what customer has to say.
Repeat back to show you have listened.

Question 20

When writing a report, why would you use graphic elements such as photographs or charts?

Answer 20

Visuals help to digest information quickly.
Helps with clarity.

Question 21

What is a negotiation?

Answer 21

Two parties come together to reach an agreement on an end goal.

Question 22

Give an example of one thing you would do to prepare for a negotiation?

Answer 22

Define your specific goal or desirable outcomes.
Identify potential weaknesses in other parties position.

Question 23

When delivering a presentation, give one example of how you can visualise your idea?

Answer 23

Powerpoints, images, multi media, graphs.

Question 24

How would you structure a presentation to Clients?

Answer 24

Scalable - Opening, Arguments, Close

• Problem, Pathway, Solution
• Reasoning

Question 25

When would you check the spelling a report or email before sending?

Answer 25

Always.

Question 26

Who is the person that you choose a font for in a report?

Answer 26

A font appropriate for the reader.

Question 27

Give one example of why a lot of people write in plain English?

Answer 27

Fast to write and read, easy to get message across.