Communication and Negotiation L2 Flashcards
How do you ensure you that you remain profressionl, polite and impartial?
level 1 example
Understand the other party’s position
Develop a collaborative approach,
Avoid an adverse approach
Walk away when you need to
Level 2 example Communication and Negotiation
1) Non-domestic Rating - Agreement forms IR, DN
Tell me about this example?
Setting out my evidence, analysis and of my opinion of value clearly, also ensuring the intrested parties had sufficient opportunity to proivde a rebutal or response.
Check:
* VOA have 12 months to respond
* IP has 4 months to challenge
Challenge:
* VOA have 18 months to respond
* IP has 4 months to make an appeal to the VT
Appeal:
* VOA have 2 weeks to comply with order
* £150 small properper £300 otherwise
Level 2 example Communication and Negotiation
2) Inheritance Tax Valuation - Mrs Bailey
Tell me about this example?
All communication was done via phones and letters as the executor was elderly and without email access. I discussed valuations on the phone and drafted letters following our conversations. I sent an agreement form via the post with a return envelope.
How would you prepare for a negotiation?
Agree your client’s objectives and negotiating strategy before starting the negotiations
Detailed research and preparation
Deciding what points you can concede on and which are non-negotiable
Understand the other party’s position
Develop a collaborative approach
Walk away when you need to
Tell me about a time when you had to demonstrate effective negotiation skills?
Example 1 - first part where you say drafting and issuing agreement forms - Refer to resturant in Nottingham
Tell me about a time when you had to demonstrate effective communication skills?
Example 2 - Inherience tax valuation with elderly executor (Mrs Bailey)
What makes effective communication?
Clear
Concise
Complete
Courteous
