Communication and Negotiation L2 Flashcards
Grammar & spelling
Fundamental to good communication.
Can lose credibility as a QS as the detail is important.
Use of spell check and peer review checks.
Emails/Letter
Always professional.
Address recipient.
Clear subject.
Clear structure.
Introduce matter.
Succinct overview of matter.
Clear request/action required.
Kind regards.
Professional Signature with contact details.
Common formats in Reports
Title,
Contents,
Intro/ Summary
Main Body,
Appendices (Consistency enables ease of understanding – good communication).
Report Delivery e.g. Financial Report;
Key costs,
Why,
status (Instructed/TBC/Risk)
(what’s happened and what is being done), commercial implications
Presentation of figures using graphs =
Cashflow forecast –
Original Forecast,
Revised and Actual.
X= Month Y= Cumulative expenditure
Presentations =
Intro,
Clear/engaging content,
company styling/colour,
connect with audience,
summarise
e.g. Contractor cashflow issue-
Title –
Summary/Contents –
Succinct Body –
Quiz Audience
Negotiation =
Clear outcomes –
challenge –
listen –
research –
walk away –
patience –
see their point of view –
focus on their pressure (time/cost)
Purpose of Meeting minutes =
Clearly outlines key discussion;
agreements or issues,
actions by when and by who
Pricing document =
Basis for valuation and change
Clearly outlines the key components of work that are required including costs
Interviews =
Gain direct responses to your questions on how a project should be delivered,
not BDM,
are they prepared?
Final Account =
Have clear evidence,
deal with variations as they arise
Agreeing costs =
Clear contract documentation; comprehensive pricing document,
strong database of costs (if work not comparable)
Public speaking =
Positive body language,
Clear and concise,
engage audience (ask Q’s),
avoid fillers
Listening =
Listening more important than speaking, understand what other want
to best achieve what you want
Particularly important with client
What would you typically check on Drawn info?
RIBA stages,
scales,
revisions
How would you undertake Record keeping?
Use project filing systems,
break into disciplines,
archive superseded info
Components of a professional Phone calls – e.g. client issues
Professional,
positive,
listen to client issue,
identify actions
realistic timescale
Telephone/video conferencing –
Teams day to day