Communication and Negotiation

Question 1

What are good negotiation skills?

Answer 1

• Agree client’s objectives and strategy prior to starting negotiations
• Detailed research and preparation – don’t be on the back foot
• Prepare win-win and fall-back positions
• Consider method of communication
• Know when to walk away

Question 2

Can you talk me through an example when you have shown good negotiation skills.

Answer 2

12 month rent guarantee on Pilot Trade Centre

Bid at the beginning of the year, position had now changed, negotiated 12 months off the purchase price

Question 3

What are good communication skills?

Answer 3

• Listen
• Give feedback
• Consider communication style depending on client
• Is phone, face to face or email appropriate
• Mannerisms and appropriate behaviour
• Well informed, concise, clear, timely communication

Question 4

Tell me about a time when you have used good communication skills.

Answer 4

Tunbridge Wells - liaising with all parties involved