Communication and negotiation Flashcards
What communication styles are you aware of?
Passive
Aggressive
Assertive
What did the ‘presenting skills’ workshops cover?
These sessions highlighted the importance of considering my body language, communication style, and surrounding environment to maintain an engaged audience.
We needed to identify exemplar presenters e.g. Barak Obama, and list what made them good
What did you learn from the presenting skills workshop?
I learned that it is vital to engage the listener – how you deliver a message is almost as important as the message itself.
I also learned that preparation is key when it comes to presenting – it steadies the nerves as you feel more prepared.
How did you deliver your progress meetings on GE3b?
In person, at the contractors site cabin
Other members of the team joined via Teams, so I needed to ensure an appropriate speaker & microphone system was available for their views to be heard [as well as the views of the people attending in person]
What skills do you think are paramount to “good communication”?
Listening - to communicate effectively with anyone, you need to be able to listen
Clarity - you need to clearly communicate
Body language - Maintaining good body language that aligns the message
Eye contact – makes people feel like you’re really listening
What is collaborative negotiation?
Collaborative negotiations an approach that treats the “relationship” as an important and valuable element of what’s at stake, while seeking an equitable and fair agreement for both parties.
The idea is to arrive at an agreement which is seen as a win-win for both parties
What is competitive negotiation?
This method of negotiation is based around the concept that negotiations are a zero-sum game; meaning that one party must win the negotiation while the other party loses.
In these negotiations, you are very unwilling to budge on your stance.
Can you give an example of when you’ve used either negotiation style?
When agreeing the final account on Dorking Halls, I implemented a collaborative negotiation approach.
It was important to agree the final account within the clients budget, but as we had another phase of works coming up with the contractor, it was also important to maintain a good relationship.
As such, I advised the client that a collaborative approach, while standing firm on items which we were adamant about, was the correct approach to take.
It resulted in us agreeing the final account well within the clients budget, and maintaining a good relationship.
Can you list some barriers to effective communication?
Verbal - tone of voice, clarity, language barriers, what we don’t say (silence!)
Jargon/technical language - who is your audience, will they understand technical terms or do you need to use simple and use non-technical/lay language?
Emotional / cultural barriers
Timing of the communication
Physical barriers. E.g. arms folded, hand over mouth
What is the negotiation process?
Planning
Discussing
Proposing
Bargaining
Agreement
Review
What is the EPOC process of negotiation?
E - Establish
P - Prepare
O - Open Negotiation
C - Close Negotiation
