Communication and Negotiation

Question 1

What is communication

Answer 1

Communication is how you interact with someone by exchanging information. usually written or orally.

Question 2

What are the different types of communication

Answer 2

• Written
• Verbal
• Non- Verbal
• Visual, Graphs

Question 3

What are the advantages of written communication

Answer 3

• There is record of the information in case it had to be relied on in the future.
• Can be distributed to multiple people at once
• Can explain technical and complicated issues concisely

Question 4

What are the disadvantages of written communication

Answer 4

• Cannot gauge if the information has been understood correctly.
• Less personal/ difficult to portray emotion

Question 5

What constitutes good communication

Answer 5

• Clear and concise information
• Detailed and grammar is appropriate to the reader.
• Information is well structured with a clear conclusion
• Contains visual aids as appropriate understanding to assist