Communication and negotiation Flashcards
1
Q
What are the ways to resolve dispute
A
- Negotiation
- Mediation
- Adjudication
2
Q
Types of Alternative disputes
A
- Mediation - without prejudice
- Arbitration
- Independent expert determination
- Adjudication
3
Q
What are the 7 C’s of communication
A
Clear
Concise
Concrete
Correct
Coherent
Complete
Courteous
4
Q
What are some of the methods of communicating?
A
Verbal communication
Non-verbal communication
Written communication
Visual communication
5
Q
What are your organisations preferred method of communication?
A
The VOA use a blend of written and non verbal communications.
6
Q
What are the steps to negotiating?
A
Preparation
Discussion
Bargaining
Conclude and agree
Implement and execute
7
Q
What are some methods of negotiating?
A
Accommodating
Avoiding
Collaborating
Competing
Compromising
