Business Planning

Question 1

What are KPI’s

Answer 1

Key Performance indicators - quantifiable measurement of a organisations performance against set of objectives or targets

Question 2

Some KPIs of my company (VOA)

Answer 2

Some targets include
* Volume of cases which is measured by the number cases completed
* Timeliness targets – statutory and SLA
* Utilisation rate of billable work in DVS
* Quality Assurance (Valuation Integrity)

Question 3

Benefits of business planning

Answer 3

• Helps keep focus on priorities and strategic focus
• Set organisations priorities and goals
• Manage change efficiently and effectively

Question 4

What should be included in a business plan?

Answer 4

• Goals and objectives – who is the market, what is being offered
• Analysis of opportunities and risks – Strengths, Weaknesses, Opportunities, Threats (SWOT analysis)
• Resources required to undertake work eg staff
• Method statement
• Financial forecasting
• KPIs (key performance indicators)

Question 5

What are my company (VOA) strategic objectives

Answer 5

• Produce reliable property valuations
• Produce clear and consistent experience for our customers, clients, and stakeholders
• Design and deliver a professional, efficient, and engaged organisation