Communication and Negotiation

Question 1

What is Level One of Communication and Negotiation?

Answer 1

Demonstrate knowledge and understanding of effective oral, written, graphic and presentation skills including the methods and techniques that are appropriate for specific situations

Question 2

What is Level Two of Communication and Negotiation?

Answer 2

Provide evidence of practical application of the above in your area of work to include an example of negotiations

Good negotiation skills may include the following:
- Agreeing your client’s objectives and negotiating strategy before the start of the negotiations
- Detailed research and preparation and undertaking a SWOT analysis
- Preparing your ‘win-win’ and fallback positions and areas of common ground
- Deciding what points you can give on and what points are non-negotiable
- Understanding the other party’s position
- Creating a constructive environment for the negotiations
- Considering the method of communication (‘phone, email or meeting)
- Developing a partnership/collaborative approach, rather than an adversarial approach
- Recognising the achievement of your best position for agreement
- Always maintain communication between the parties
- Walk away when you need to