Client Care Flashcards
1
Q
What is the Level One requirement for client care?
A
Demonstrate knowledge and understanding of the principles and practice of client care.
2
Q
What is the Level Two requirement for client care?
A
Provide evidence of practical application of the principles and practice of client care in your area of work.
3
Q
What are some examples of good client care?
A
Understanding your client’s objectives and requirements.
Listening to the client and seek formal and informal feedback from clients.
Understanding the client’s position and longer-term goals adopting a holistic approach.
Responding speedily to queries and regular reporting systems and information/filing systems.
