Communication and Negotiation

Question 1

When have you had to adapt your communication style?

Answer 1

When communicating with clients, I would adopt a more formal style of communication then when I communicate with my friends and colleagues

Question 2

Give me an example of how you have negotiated effectively?

Answer 2

Had to negotiate fee shares with the rates team for empty rates relief. Client was not happy with the MSA split.

Question 3

Give me examples where you have communicated with different target audiences?

Answer 3

When communicating with my clients acquisition team who are project managers and not necessarily property experts. I am sure not to use jargon and explain all information.

Question 4

Can you communicate or negotiate with an unrepresented party?

Answer 4

Yes, but I would advise them to seek professional representation

Question 5

Why is face-to-face communication important?

Answer 5

Property is a people business and face-to-face communication is important for maintaining relationships, it is also an important part of AML checks

Question 6

What is WAULT?

Answer 6

Weighted Average Unexpired Lease Term: to lease end and to expiry.

Question 7

Good Negotiation Skills consist of what? Name 3?

Answer 7

1. Agreeing your clients objectives and negotiating strategy before the commencement of negotiations
2. Detailed research and preparation and undertaking a SWOT analysis
3. Preparing a win-win and fallback position and areas of common ground.
4. Deciding what points you can give and what points are non-negotiable.
5. Understanding the other parties position.
6. Creating a constructive environment for negs.
7. Consider method of communication (eg phone, email, face to face.)
8. Developing a collaborative approach.
9. Always maintain communication
10. Walk away power.