Communication and Negotiation Flashcards

1
Q

Explain how different forms of communication can be more suitable than others, in different situations.

A

A legal matter of anything that may be required to be referred to in future would benefit from a paper trail such as emails etc.

On the other hand if the other party is particularly confrontational a phone call may be a better option to protect and safeguard the surveyor.

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2
Q

Explain a situation when a visual presentation would be beneficial to your client.

A

When visually attempting to present different options from a report, or different design options.

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3
Q

How would you prepare for a negotiation?

A
  • Agree your client’s objectives and negotiating strategy before starting the negotiations
  • Detailed research and preparation
  • Deciding what points you can concede on and which are non-negotiable
  • Understand the other party’s position
  • Develop a partnership/collaborative approach, rather than an adversarial approach
  • Walk away when you need to
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4
Q

Tell me about a time when you had to demonstrate effective communication skills?

A
  • Negotiating HOTs for an industrial letting.
  • Negotiating HOTs for an industrial acquisition.
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5
Q

What did you learn from the workshop you attended on Communication Styles?

A
  • Understanding that each personality type can be broadly arranged into four quadrants
  • Helps to learn what quadrant we sit in and as it will tell us why we react to certain situations in a certain well
  • Important to understand what quadrant clients and colleagues fit into so that we can be aware of what style of communication they will respond best to
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6
Q

What makes effective communication?

A
  • Clear
  • Concise
  • Complete
  • Courteous
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7
Q

How have you been able to improve you oral and written communication skills?

A
  • Business meetings: marketing meetings, meeting prospective investors, team meetings
  • Working collaboratively: joint agency, working with pan-European offices, advice from other departments
  • Writing reports: valuation reports, purchase reports, marketing recommendation reports
  • Emails: marketing emails, negotiations with prospective tenants, request tenancy information to aid with valuation
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8
Q

What key skills are useful for effective teamworking?

A
  • Listening – to other people’s ideas
  • Discussing – team members to ask questions and interact
  • Persuading – individuals to consider their positions
  • Respect – treating team maters with respect and support their ideas
  • Helping – to encourage team work
  • Sharing – information to create a positive team environment
  • Participating – ensuring all team members get involved
  • Communication – have effective communication skills to allow team members to work together
  • Reflection and identifying strengths and weaknesses
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9
Q

What are key ways to improve collaboration in a team?

A
  • Establish team goals
  • Communicate expectations
  • Encourage cohesion between team members
  • Leverage team member’s strengths
  • Recognise and encourage collaborative behaviour
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10
Q

Why would it be beneficial to have a greater diversity in the industry?

A

Greater talent pool
Increased innovation
Benefits reputation

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11
Q

What are the RICS doing to encourage diversity?

A
  • RICS launched the Inclusive Employer Quality Mark (IEQM) for firms to sign up to
  • Achieved gender parity on the Global Executive Team
  • Setup diversity working groups e.g. LGBT+
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12
Q

What is unconcious bias?

A

Learned stereotypes that are automatic, unintentional, deeply ingrained, universal, and able to influence behavior

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13
Q

How can you prevent unconcious bias?

A

Training to make people aware of their own biases to help manage them

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