Communication and Empathy Flashcards
Communication Style: Expresser
-excited
-“who”
-argumentative
-show emotion
-like acknowledgment
-rely on feelings
-aspire to be better
Communication Style: Driver
-want things their own way
-“what”
-take charge
-competitive/efficient
-allow them freedom
Communication Style: Relater
-positive
-“why”
-people person
-wants to feel cared for
Communication Style: Analytical
-data/thinkers
-“how”
-want to be right
-want proof
-want structure
Communication Style: Passive
-put the rights of others before you
-“i don’t matter”
-poor self esteem
Communication Style: Assertive
-stand up for rights
-we both matter
-wants respect
Communication Style: Aggressive
-stand up for rights but violate others’
-you don’t matter
-imposing
Influences of PT Interactions (O’Keeffe)
- Interpersonal and Communication Skills
-listening and showing you care
-confidence - Practical PT Skills
-education of pt and expertise of PT - Individualized Care
-including pt in decisions - Organizational and Environmental Factors
-time and flexibility
Roadmap to Consultation
- Initiating Conversation
- Starting Point: rapport
- Route-Finding: plan of therapy
- Vehicle Check: checking in and re-eval
- Checking fitness to drive: able to work outside of PT
- Handing over
- End of journey
Empathy
-perspective taking
-stay out of judgment and listen
- recognize their emotion
-communicate recognition
Cognitive Empathy
-knowing how someone feels and thinks
-perspective taking (temporal lobe)
-prefrontal cortex
Emotional Empathy
-feeling their emotions
-feeling distress in response
-wanting to help
-limbic system
Compassionate Empathy
-sympathy
Somatic Empathy
-having a physical reaction to someone’s feelings
-crying or second hand embarrassment
-premotor cortex
Nonverbal Communication w/ Geriatric (Ambady)
Improvement of ADLs at discharge
-positive facial expressions
-dont look away, smile
-Baby talk only for low function and not for high
