Communication and Documentation Flashcards
1
Q
What do we use communication?
A
- Convey thoughts, feelings and attitudes
2
Q
What are the different types of communication?
A
- Verbal
- Non-verbal
3
Q
What is Therapeutic communication?
A
- meaningful communication
- actively choosing your tone, choice of words, body language and use of empathy
4
Q
What is person-centred communication?
A
- Ensuring communication is tailored towards the patient
5
Q
What is collaborative communication?
A
- involving patient other healthcare workers in discussions
6
Q
What are some verbal communication aspects of therapeutic communication?
A
- tone, choice of words, clarity and timing, empathy and humour
7
Q
What are some non-verbal communication aspects of therapeutic communication?
A
- posture, facial expressions, eye contact, personal space, touch when appropriate
8
Q
What things should you NOT do when using therapeutic communication?
A
- approve/disapproval statements
- use stereotypical responses
- false reassurance
9
Q
What is a Patient Healthcare interview?
A
- interview upon arrival
- get to know the patient
- build rapport with patient
10
Q
Subjective assessments with Infants?
A
- gather information from caregiver
- use gentle and calm speech
11
Q
Subjective assessments with Early childhood (1-6)?
A
- gather information through play
- gather information mainly from caregiver
12
Q
Subjective assessments with Middle childhood (6-12)?
A
- gather information from both caregiver and child
13
Q
Subjective assessments with Later childhood (13-19)?
A
- gather information from caregiver but some children will be mature enough to speak on their own behalf
- can use mix of mature and immature communication
14
Q
Subjective assessments with Early-Middle adulthood (20-64)?
A
- gather information from patient
- need to adapt communication to needs and situation
15
Q
Subjective assessments with Older adults (64+)?
A
- gather information either from patient or adult children who care for them (legal responsibility)
