Communication And Crisis Response Management

Question 1

What is the document that helps nurses diagnose?

Answer 1

North American Nursing Diagnosis (NANDA1)

Question 2

To escalate a problem what is the 4 aspects?

Answer 2

PACE. Probe (ask nicely), Alert (or offer alt.), Challange (ask questions?) Emergency (for safety of pt..)

Question 3

Crisis response management steps:

Answer 3

Call for help.
Designate leadership.
Establish role clarity.
Distribute role clarity.
Communicate effectively.
Anticipate and plan.
Know environment.
Use all available info.
Allocate attention wisely.
Mobilise resourses.
Use cognitive aids.

Question 4

Call for help includes:

Answer 4

Calling for help early. Err on the side of getting more help. Mobilise early personnel and special skills if needed.

Question 5

Designate leadership includes:

Answer 5

Clear leadership establishment. Inform team members who is in charge. Followers should be active in asking who is leading.

Question 6

Establish role clarity includes:

Answer 6

Determined who will do what.
Assign areas of responsibility appropriate to knowledge, skills and training. Active followed may have special roles.

Question 7

Distribute work load includes:

Answer 7

Assign specific task to team members according to their abilities. Revise the distribution if they’re Is take overloading or failure.

Question 8

Communicate effectively includes:

Answer 8

Command and request clearly.
Seek confirmation of request (close the loop)
Avoid “thin air” statements.
Foster input and atmosphere of open information.
Exchange amping all personnel.

Question 9

Anticipate and plan includes:

Answer 9

Plan and prepare for high work load periods during low work load periods.
Know where you are likely headed during the crisis and make back up plans early.

Question 10

Know the environment includes:

Answer 10

Maintaining situational awareness.
Know how things work and where things are.
Be aware of strengths and vulnerabilities of environment.

Question 11

Use all Available information includes:

Answer 11

Monitor multiple streams of data and info.
Check and cross check information.

Question 12

Allocate attention wisely includes:

Answer 12

Eliminate or lower distractions
Monitor task saturation and data overload.
Avoid getting fixated.
Recruit other health with monitoring.

Question 13

Mobilise resources include:

Answer 13

Active all helpful resources including equipment and extra personnel.

Question 14

Use cognitive aids includes:

Answer 14

Be familiar with content, formatting and location. Support effective use of cognitive skills.