Communication

Question 1

What are the three type of communication? What are the % of each

Answer 1

Words – Actual words spoken.
7 % of the total message

Body Movement / Gestures – Body language, gestures and facial expressions.
55% of the total message

Vocal – Tone, Volume, intonation, pitch, pace.
38% of the total message

Question 2

What are warning signs and danger signs?

Answer 2

non-verbal indicators which may give insight into a subjects next move.

Question 3

Name three examples of warning signs:

Answer 3

Direct or prolonged eye contact

Facial colour deepens

Head is pulled back

Ground kicking

Accelerated rate of breathing

Large movements

Question 4

Name three danger signs:

Answer 4

Fists clenching and unclenching

Facial Colour pales

Lips tighten over teeth

Head drops forward to protect the throat

Shoulders tense

Aggressor breaks eye contact and looks at target area

Stance changed from square to sideways

Question 5

What are the 5 steps to tactical communication?

Answer 5

Ask – ethical appeal, most people respond to a direct request from police

Why – explain why

Options – tell the person what they can expect to gain or lose

Confirm – tell them what is required.

Action – choose an appropriate action from the tactics model

Question 6

What are some ways police can communicate effectively in stressful situations?

Answer 6

• Gain control of your voice
• Keep your voice calm
• Control your breathing
• Keep body in check
• Plan
• Be prepared for alternative action

Question 7

What are “Body Alarm Reactions”?

Answer 7

It refers to the PERCEPTUAL DISTORTIONS encountered by officers under severe stress

Question 8

What are three of the “Body Alarm Reactions”

Answer 8

• Coordination - Hand/eye coordination negativley effected
• Critical decision making - Ability to make decisions effected
• Unreliable mental track
• Tunnel Vision
• Auditory Exclusion
• General muscle tightening
• Time/space distortion
• Unrealistic expectations and the aftermath
• “Red Mist”