Communication Flashcards
Definition of communication
Communication can be defined very simply as ‘sending and receiving messages’
A second and more complex view of communication is that, in addition to the transmission of messages, it involves their interpretation and meaning.”
Intercultural communication
Intercultural communication refers to the communication between people from two different cultures. Intercultural communication is a symbolic, interpretive, transactional, contextual process in which people from different cultures create shared meanings.
Types of communication
Verbal
Non-verbal
VERBAL communication
TheVerbal Communicationis a type of oral communication wherein the message is transmitted through the spoken words. Here the sender gives words to his feelings, thoughts, ideas and opinions and expresses them in the form of speeches, discussions, presentations, and conversations.
VERBAL communication : Example Morocco
Everyone talks at same time
People feel uncomfortable with conversations about sex, religion , women rights.
Negotiating may be difficult for the reason that Moroccans always want to have the last word
Speaking about family is an important topic in every discussion .
VERBAL communication: Example USA
They value small talks
Swear , insult , religion are not acceptable in American language.
There are language distinctions between older people, young people living in cities, immigrants from other countries, or people living in rural areas
VERBAL communication: Example France
People in France requires to be addressed by respect by a stranger ( Vouvoiement..)
Non verbal communication
Non-verbal communication is communicating without words
NON-VERBAL communication : Example Morocco
They use facial expressions to express their mood and positions.
NON-VERBAL communication : Example USA
Eye contact demonstrates warmth, openness, honesty and approachability.
It is best to nod or show some kind of sign that you are listening throughout a conversation.
NON-VERBAL communication : Example France
Direct eye contact is understood as a form of respect.It is considered to be extremely rude not to make and maintain eye contact.
French respondents are likely to express emotions with explicit and incidental facial expressions byuse eyebrows and mouth
Inductive vs deductive reasoning
Deductive reasoning is a basic form of valid reasoning. Deductive reasoning, or deduction, starts out with a general statement, or hypothesis, and examines the possibilities to reach a specific, logical conclusion.
Inductive reasoning is the opposite of deductive reasoning. Inductive reasoning makes broad generalizations from specific observations. Basically, there is data, then conclusions are drawn from the data. This is called inductive logic.
HOW TO DEAL WITH DEDUCTIVE/INDUCTIVE COMMUNICATORS ?
Deductive communicators preferring to hear the point followed by the details. They also provide information in that order, the point followed by the supporting information.
Inductive communicators prefer to hear the details or the supporting
information prior to hearing the point of the communication. That order
also makes sense to them when they are providing information, the details
first followed by the point.
Intercultural management
More than just awareness, Intercultural management is an understanding and respect of other cultures within an international context. In practice, it means cultural differences being acknowledged and managed openly, rather than ignored. -Elle Ayres
Intercultural Management is important because
companies today work across countries and
cultures. Few organizations can work solely within
their own cultural context. With the internet, even
small startups can connect with customers or
suppliers thousands of miles away.
