Communication Flashcards
Define intrapersonal communication
Intrapersonal communication is communication within the individual
What are the 8 types of therapeutic responses?
- Restatement
- Reflection
- Clarification
- Minimal cues
- Short leads (yes, uh huh, and go on)
- Touch
- Summarization
- Questioning (open-ended questions)
What is the difference between sympathy and empathy?
Sympathy is SHARING feelings with someone; Empathy is UNDERSTANDING someone’s feelings
What are some negative nonverbal cues?
- Crossed arms
- hands on the hips
- rolling of eyes
- being too close to your patient
What are some examples of positive nonverbal cues?
- head held high with smile on your face
- maintain appropriate eye contact
- appropriate reassuring touch for your patient
- giving your patient space
What does ISBARR stand for?
Stands for:
- Identify self
- Situation
- Background
- Assessment
- Recommendations
- Read back orders
What is an EHR?
A communication tool for documenting progress, treatments, interventions, and patient responses to care. Many healthcare professionals document on this record.
What are the 3 types of communication?
- Intrapersonal communication
- Interpersonal communication
- Small group/organizational communication
Describe Intrapersonal communication
Communication within the individual
Describe interpersonal communication
Communication between two people
Why would a nurse not want to use nicknames like babe or hon when talking to their patient?
It is unprofessional and could give the wrong impression
What can on your hips indicate?
That you have an attitude
What are some barriers to communication?
- Asking why questions
- Giving your opinion
- Changing the subject instead of listening to the patient’s concerns
- Arguing with your patient
