Communication Flashcards

1
Q

Soft skills

A

Strong verbal and non-technical skills

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2
Q

Communication management plan

A

A document that Guides project communications:
Should include:
Stakeholder communication requirements, information to be communicated, who will receive the information and who will produce it, frequency of communication glossary of common terminology, suggestions for ways to communicate information

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3
Q

Interactive communication

A

Two or more people interact exchange information via meetings phone calls for videoconferencing. It is the most effective way to have common understanding

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4
Q

Push communication

A

Information is sent or push to recipients without the request via reports emails and faxes voicemails. Ensures that the information is distributed but is not sure that it was received or

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5
Q

Pull communication

A

Information is Santa recipient at the request via website Bulletin boards e-learning

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6
Q

Performance reports

A

Reporting keep stakeholders informed about how resources are being used to achieve project objectives

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7
Q

A status report

A

Describe where the project stands at a specific point in time

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8
Q

Progress report

A

Describe with the project team has accomplished during a certain period of time

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9
Q

Forecast

A

Predict future project status and progress based on past information and trends

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10
Q

Running effective meeting

A

Define the purpose of the meeting, determine if the meeting can be avoided, provide an agenda to participants before the meeting, prepare handouts and visual aids, build

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11
Q

Communication needs

A

Pay attention to personality traits, communication preferences, managers need to be aware of communication style, give several ways of information (writing, verbal)

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12
Q

Communication bad news

A

Put it in context, know how it will affect the bottom line, have already evaluated and come up with solutions, give ways to mitigate the problem

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13
Q

Communication channel s

A

As the number Of people increases the complexity increases

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14
Q

Informal communication

A

More laid-back approach to communication, it allows the project team members to feel more heard

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