Communication Flashcards
Soft skills
Strong verbal and non-technical skills
Communication management plan
A document that Guides project communications:
Should include:
Stakeholder communication requirements, information to be communicated, who will receive the information and who will produce it, frequency of communication glossary of common terminology, suggestions for ways to communicate information
Interactive communication
Two or more people interact exchange information via meetings phone calls for videoconferencing. It is the most effective way to have common understanding
Push communication
Information is sent or push to recipients without the request via reports emails and faxes voicemails. Ensures that the information is distributed but is not sure that it was received or
Pull communication
Information is Santa recipient at the request via website Bulletin boards e-learning
Performance reports
Reporting keep stakeholders informed about how resources are being used to achieve project objectives
A status report
Describe where the project stands at a specific point in time
Progress report
Describe with the project team has accomplished during a certain period of time
Forecast
Predict future project status and progress based on past information and trends
Running effective meeting
Define the purpose of the meeting, determine if the meeting can be avoided, provide an agenda to participants before the meeting, prepare handouts and visual aids, build
Communication needs
Pay attention to personality traits, communication preferences, managers need to be aware of communication style, give several ways of information (writing, verbal)
Communication bad news
Put it in context, know how it will affect the bottom line, have already evaluated and come up with solutions, give ways to mitigate the problem
Communication channel s
As the number Of people increases the complexity increases
Informal communication
More laid-back approach to communication, it allows the project team members to feel more heard