Communication Flashcards
1
Q
What is communication?
A
The transmission of something from one location to another
2
Q
What must the transmitter share with the receiver?
A
A common code
3
Q
What are the 5 elements of good communication?
A
Transmit Encode Decode Receive Feedback
4
Q
What are the rules of thumb to minimise poor communication?
A
Think before communicate
Transmit clearly
Receive carefully
Seek clarification
5
Q
From a human factors perspective, what, concerning existing aircraft or equipment, carries the greatest risk?
A
Small changes
6
Q
What the 2 reasons for communication failure in maintenance engineering?
A
Lack of communication
Poor communication
7
Q
What is dissemination of information?
A
Both the individual engineer and organisation have the responsibility to keep up to date with new info
