Communication Flashcards
How does Communication work?
Information input from messenger/sender–> message is decoded—-> Behaviour/output/ response from reciepient
What is the communication triad?
Biology-how, ears/eyes/brain, the receiving
Psychology- who, personality/mental health/feelings/emotions, the intepretation
Sociology- when and where, social experience/culture/social media/ family friends school church
7 modes of communication?
- person to person
- meetings
- paper
- internet
- phones
- mobile phones
- hand writing
Tips to communicating? (6)
- consider goal of communicating
- make sure goal is understood
- communicating is hard work
- communication takes patientce
- involves interpretation
- listening to understand is harder than being understood
Percentages of Listening
55% is how you look
38% is how you sound
7% is the words you say
93% of message is non words (55+38)
Superficial level
Non-listening
- blank face, fading out, staring,
- saying “I see, uh huh sure”
- nodding, looking at watch
- thinking about other things
Obvious level
Listening for rejection
- seems like listening
- process information to respond
- formulate thoughts before finished
- reject-“that won’t work, but; can’t”
- sometimes talk over or debate
Insight Level
Listening for understanding
- seek ti understand the other
- seek deeper meaning
- active listening: empathy, questions, reframing, summarizing
- “it sounds like; I hear you say”
Types of non-verbal communication (7)
- facial expressions,
- gestures
- paralinguistics
- haptics
- Body language
- appearance
- eye contact/glaze
Non verbal messages can
- repeat
- contradict
- complement (Add to)
- replace
- accent (emphasize)
Closed question
- require short factual one concept answers
- yes or no
- seeks understanding of basic information
open question
- what, how, why
- seeks knowledge, ideas, opinions, feelings,
- opens, explores, looks for detail
why questions
- defensive
- close down
How does silence strengthen communication (5)
- to pause
- to support
- to show respect
- to slow down pace and intensity
- to control one self and emotions
How does silence negatively affect communication
- to shut down convo
- to ice out/bully
- to ignore
- to avoid responsibility