Communication

Question 1

Communication

Answer 1

All interactions between one or more message senders and on or more message receivers intended to develop mutual understanding

Question 2

Messages can be:

Answer 2

verbal
nonverbal
emotional

Question 3

Ignore the message

Answer 3

sounds silly but we do it all the time with non verbal

Question 4

Pretend to Listen

Answer 4

acknowledge receipt with minimal feedback

Question 5

Selective Listening

Answer 5

process and react to only part of the message

Question 6

Attentive Listening

Answer 6

Grasp the speakers meaning most of the time

Question 7

Empathetic Listening

Answer 7

Sincere commitment to understanding the words, meaning, emotion, and nonverbal messages

Question 8

Goals for listening:

Answer 8

minimum: attentive listener
goal: empathetic listener

Question 9

In which ways can nonverbal messages be seen?

Answer 9

Reflect Cultural beliefs
Can be seen in body postures
Can be heard (tone, inflection, other)
Can be observed as sympathetic responses

Question 10

Regulating the distance between parties may denote

Answer 10

Safety or threat
Comfort or discomfort
Affection or dislike

Question 11

Communication distances have been called

Answer 11

Public zone
Social zone
Personal zone
Intimate zone

Question 12

Public zone:

Answer 12

greater than 12 feet
degree of safety is felt as there is sufficient time and distance to react to any perceived threat and take appropriate action

Question 13

Social zone

Answer 13

4-12 feet
Distance allows or verbal communication but others are still at a safe distance. Comfortable distance for group interactions

Question 14

Personal zone

Answer 14

1.4-4 feet

Conversation is more direct. Good distance for two people to communicate earnestly

Question 15

Intimate zone

Answer 15

less than 1.5 feet
Arms length or less apart. Eye contact is easy. Can be used as nonverbal means of exerting power by threatening personal space

Question 16

Blink reaction:

Answer 16

blink reactions… in non high stress situations or in situations where our biases about race, gender, and sexual attraction can be eliminated we make very good decisions based on snap judgements especially if it is in an area of our expertise

Question 17

CRIB

Answer 17

Commit to mutual purpose
Recognize
Invent mutual purpose
Brainstorm new strategies

Question 18

STATE

Answer 18

Share your facts
Tell your story
Ask for others path
Talk Tentatively
Encourage Testing

Question 19

EQ is a combination of personality characteristics and cognitive abilities that facilitate

Answer 19

emotional self-awareness
Control over emotions and emotional tendencies
Social Awareness
Relationship management skills

Question 20

Silence

Answer 20

masking, avoiding, withdrawing

Question 21

Violence

Answer 21

controlling, labeling, attacking