Communication

Question 1

Communication

Answer 1

A process by which information is exchanged between individuals through a common system of symbols, signs, or behavior; exchange of information

Question 2

Communication types

Answer 2

• verbal
• non-verbal
• personal
• through others
• texting
• telephone
• social media

Question 3

Body language

Answer 3

• 55% of communication
• eye contact, facial expressionism posture, gestures, dress
• personal space

Question 4

Tone of voice

Answer 4

• 37% of communication

- pitch, volume, inflection, pace

Question 5

Words

Answer 5

-only 8% of communication

Question 6

Empathy

Answer 6

• putting yourself in someone else’s shoes
• understand where they are coming from
• trustworthy, confidential, non-judgmental
• NOT sympathy or apathy (not pitying them because it makes things worse)

Question 7

Active listening

Answer 7

• checking for clear understanding

- allowing others to “vent”

Question 8

Therapeutic relationship

Answer 8

• Unconditional acceptance
• empathy
• attending & listening
• open-ended questioning
• silence
• body language
• concreteness (pt appropriate terminology)
• professionalism
• warmth & being genuine

Question 9

Emotional intelligence

Answer 9

Perception of and sensitivity to both one’s own and other’s feelings and emotional state

Question 10

Emotional competency

Answer 10

• self-awareness
• self-regulation
• motivation
• empathy
• social skills (advocate)

Question 11

Therapeutic Use of Self

Answer 11

• communicate in 1st person
• clear & cons ice instructions
• timely and specific feedback
• remaining calm
• role release with other disciplines
• ongoing awareness of own behavior
• genuine client interactions
• establish rapport and motivate client
• encourage and be empathetic
• set limits to allow for positive performance