Communication Flashcards
Process that allows beings to exchange information
Communucation
Non-verbal elements of communication
Paralanguage
Study of paralanguage
Paralinguistic
Person who transmit message
Sender
Actual format of communication effort
Message
Vehicle by which message is sent
Mode of transmission
Target of the message
Receiver
How the receiver translate the message
Decoding
What type of things are communicated
Content
Dimensions by whom
Source
Dimensions in which form
Form
Dimension through which medium
Channel
Dimension to whom
Destination/receiver
With what kind of result
Purpose/pragmatic aspect
Flows along organizations line of authority
Formal communication
The message is towards a higher level
Upward communication
Message toward a lower level
Downward communication
Message at the same level of hierarchy
Lateral communication
Outside the organizations formally authorized channels
Informal communication
Anyone can tell something informally to anyone else
Grapevine
Information transmitted without basis and unverified
Rumors
The physical setting
Environment
Placement of ones in relation to someone
Body placement
Persons attitude clue
Posture
Frequent movement to express approval
Hand gestures
A look on a persons face
Facial expression and movement
Aspects of the voice such as pitch
Voice tone
Wearing one best business attire
Clothing, dress, appearance
Build rapport with another person
Mirroring
Physical barriers
Distance
Time
Efficiency
Studies denotation and connotation of words
Semantic
Greek means “together” “Arrangement”
Study of rules that govern structure of sentences
Syntax
Bridging the explanatory gap between sentence.
Study how context influences the interpretation
Pragmatics
Exact dictionary meaning
Denotation
Context and non verbal message associated with aword or phrase
Connotation
Describing oneself as honest
Understanding ones own feeling and attitude and the reason
Self concept
RT must depend on what he sees
Nonverbal communication
RT must be aware of differences in verbal and non verbal communication
Cultural variation
Most important responsibility of the RT as communicator
Developing a harmonious relationship
Introduce yourself and explanation of procedure
Establishing communication guidelines
Physical distance between RT and patient
Reduce
Very vital to both patient and RT
Listening
Short period of silence
Using therapeutic silence
Expressing a feeling , RT must understand
Responding to underlying message
useful to communication technique
Rastating the main idea
Reflecting back to the patient the main idea allows him to explore his own feelings
Reflecting the main idea
What is being said but is not sure that he has received the message clearly
Seeking and providing clarification
What you perceived to your patients feeling
Making observation
Asking open-minded question that allow patient to expand his answers
Exploring
