Communication Flashcards
1
Q
5 different types of communication
A
Written Verbal Non-verbal Graphical Alternative
2
Q
Written
A
Includes letters, reports, notes, email, texts and records.
3
Q
Verbal
A
Speaking, singing, active listening.
Paralinguistic skills that effect communication: volume, tone, pitch and pace.
4
Q
Non-verbal
A
Facial expressions (smile, from, grimace, raised eyebrow)
Hand gestures (thumbs up, pointing, waving, beckoning)
Body language (leaning forward, hands on hips, folded arms, slouching)
Eye contact (direct, staring, looking away)
5
Q
Graphical
A
Drawings, cartoon, photograph, map, sign, symbol, text, diagram.
6
Q
Alternative
A
Signs and gestures (British sign language)
Morse code (telegraphic doe of short and long sounds)
Symbolic (Braille, makaton, tactile systems, picture boards, widgets)
