Communication

Question 1

Means of communication

Answer 1

Oral communication

Written communication

Question 2

4 examples of oral communications

Answer 2

Face-to-face convo.
One-to-one telephone convo.
Intercom system
Videoconferencing

Question 3

Advantages of oral communications

Answer 3

It’s quick and easy to exchange communication
Direct questions cannot be ignored
Clarifications sought and given quickly
Easy to judge people’s reactions (eyeballing)

Question 4

Disadvantages of oral communications

Answer 4

No written record of the meeting
Hasty decisions made to save time
May later forget forget essential details and disagree with outcome

Question 5

Examples of written communication

Answer 5

Board notices
Memos
E-mail
Text messaging

Question 6

Advantages of written communication

Answer 6

Permanent record of views and opinions expressed

Time to give serious consideration before replying

Question 7

Disadvantages of written communication

Answer 7

Slows down decision making
Correspondence received may be ignored
Confidential info on files may fall into the wrong hands

Question 8

Internal communications

Answer 8

Any form of communication which allows people within an organization to communicate

Question 9

External communication

Answer 9

Any form of communication which allows people within an organization to communicate with people in another

Question 10

Communication

Answer 10

The transfer of ideas messages or facts between people