Communication

Question 1

A person working in the automotive trade is: a) a service writer b) a technician c) a parts person d) all of the above

Answer 1

d) all of the above

Question 2

A basic set of hand tools should include: a) steering wheel pullers b) ball retainers c) combination wrenches d) tappet wrenches

Answer 2

c) combination wrenches

Question 3

You can express an engine displacement size of 2.4L as _______ cubic centimeters

Answer 3

2400

Question 4

A good knowledge of automotive part names and trade terms is: a) useful but not necessary b) important for good communication c) only shows off d) a waste of time

Answer 4

b) important for good communication

Question 5

Who is the most important person in an automotive business?

Answer 5

The customer

Question 6

To assure that you receive the correct parts from suppliers, you must: a) supply pertinent vehicle identification b) use correct part of component name c) get feedback to assure good communication d) do all of the above

Answer 6

d) do all of the above

Question 7

You should treat the telephone as: a) an important business tool b) something to ignore while you wait on a customer c) something you use for your own convenience only d) all of the above

Answer 7

a) an important business tool

Question 8

When sending electronic communications to other people for business you should: a) write a personal message using a lot of abbreviations b) write a professional message quoting famous references c) keep things short as possible by using acronyms and abbreviations d) compose a brief detailed message with a greeting, body and signature

Answer 8

d) compose a brief detailed message with a greeting, body and signature

Question 9

Calculate the MA of the hydraulic system illustrated in Figure 18 below:

Answer 9

MA = 8