Communication Flashcards
Name 14 formal methods of communication:
- letters
- memos
- reports
- telephone
- face-to-face meetings
- tannoy
- charts
- tables
- advertisement
- fax
- pager
- video conferencing
- body language
Name 7 informal methods of communication:
- body language
- posters
- telephone
- face-to-face meetings
- memos
- notices
What are the advantages and disadvantages of letters?
advantages:
- provide a permanent record of communication
- can be targeted at the right person
disadvantages:
- they are a slower method compared to telephone
- they can be less personal
- the person may not receive the message
What are the advantages and disadvantages of memos?
advantages:
- provide a permanent record of communication
- they are short to the point
- they are useful between branches
disadvantages:
- no immediate feedback from the receiver
- if too many are sent out, they could be lost or lose importance
What are the advantages and disadvantages of reports?
advantages:
- they can be easily copied and given to members of staff
- they are very detailed
disadvantages:
- they can become too complicated and confuse people
- they are time-consuming to prepare and present
What are the advantages and disadvantages of notices?
advantages:
- seen by large numbers of people
- easily produced
- cheap to produce
- not time-consuming
disadvantages: - it is very impersonal so people tend to ignore them
- they can be defaced
- there is no guarantee that people will see them
What are the advantages and disadvantages of telephone?
advantages: - saves time and allows long-distance communication - feedback is immediate - information is passed quickly disadvantages: - no written record of what is said - may have problems due to signal - time zones can affect it
What are the advantages and disadvantages of face-to-face meetings?
advantages:
- ensures everybody gets the same information
- issues can be resolved quickly
- feed back is immediate
disadvantages:
- no way of knowing that everybody is listening
- facial expressions/body language can be a barrier to good communication
- not cost effective as people may need to travel
What are the advantages and disadvantages of a tannoy?
advantage:
- a large number of people can be informed quickly
disadvantage:
- no record of the communiation
What are the advantages and disadvantages of charts?
advantage:
- very simple way of displaying information
disadvantage:
- people may need it to be explained in more detail
What are the advantages and disadvantages of tables?
advantage:
- easy to understand
disadvantage:
- could be time-consuming to produce
What are the advantages and disadvantages of posters?
advantage:
- copies of posters can be made
disadvantage:
- it only displays simple information
What are the advantages and disadvantages of advertisement?
advantages: - they can be presented clearly - they gain the listener/reader's attention disadvantage: - no feed back
What are the advantages and disadvantages of fax?
advantage: - messages can be sent quickly disadvantages: - it can sometimes be bad quality - they both have to have a fax machine - fax machines are expensive
What are the advantages and disadvantages of email?
advantages: - easy communication - multiple messages can be sent - attachments can be sent disadvantages: - they can sometimes e lost - emails can fill up with spam - not everyone checks emails regularly - there is a risk of hacking
What are the advantages and disadvantages of a pager?
advantage: - light and portable - easy to carry around disadvantages: - the pager has to be switched on - run out of battery easy - there is a charge for messages sent
What are the advantages and disadvantages of video conferencing?
advantages: - saves people travelling to meetings - face-to-face meetings are possible long distance disadvantages: - links may not work properly - the hardware is expensive
What are the advantages and disadvantages of body language?
advantage:
- give the answer without answering
disadvantage:
- our body language is not always the message we want to portray
Name 5 reasons why businesses need to communicate?
- smooth running
- employees know what to do
- business knows what customers want
- check targets are being met
- to tell potential and actual customers about the business
What is communication?
Communication is a process with enables information to be passed from one person/persons to another.
What are the 3 methods of communication?
- written
- verbal
- visual
What is the process of communication?
message sent - method of communication - message sent - receiver - feedback
What does electronic date exchange help with?
Electronic date exchange helps with best sellers
What are 8 communication barriers?
- language
- noise
- technical problems
- misunderstandings
- time-zones
- it getting lost/misplaced
- lack of interest
- competing environments
