COMMUNICATION

Question 1

A process by which two or more persons exchange ideas, facts, impressions in way that each gains a common understanding of the meaning, content and use of message

Answer 1

COMMUNICATION

Question 2

A purposeful process, which involves sources, messages, channels and receivers

Answer 2

COMMUNICATION

Question 3

interchange or transfer of message, feelings and information between two persons or more than two persons

Answer 3

COMMUNICATION PROCESS

Question 4

A sender (encoder) encodes a message then using a medium/channel sends it to the receiver (decoder) who decodes the message and after processing information, sends back appropriate feedback/reply using a medium/channel.

Answer 4

COMMUNICATION PROCESS

Question 5

ARISTOTLE’S MODEL OF COMMUNICATION: also known as the “___________” or as the “speaker-audience-message” model

Answer 5

rhetorical triangle

Question 6

ARISTOTLE’S MODEL OF COMMUNICATION: consists of three main elements:

Answer 6

a. the speaker,
b. the audience and
c. the message

Question 7

• the person who is delivering the message
• responsible for creating and delivering the message effectively
• this includes not only the words but also the delivery style, tone and body language

Answer 7

THE SPEAKER

Question 8

• group of people who receive the message
• considered as essential part of the communication process
• the speaker needs to understand the audience’s needs, interests, beliefs and values to effectively communicate the message

Answer 8

THE AUDIENCE

Question 9

• content of what is being communicated
• clear, concise and persuasive
• the message should be crafted with the audience in mind to ensure that it is relevant and engaging

Answer 9

THE MESSAGE

Question 10

ELEMENTS OF COMMUNICATION:

Answer 10

• Ethos (credibility)
• Pathos (emotion)
• Logos (logic)

Question 11

• persuades an audience based on the character, credibility, reputation of the author, writer or persuader

Answer 11

ETHOS = “credibility”

Question 12

• emotional appeal of a message
• focuses on engaging the audience’s emotions and creating a connection with them in order to persuade or influence their attitudes, beliefs or behaviors
• can be conveyed through various elements of communications, such as tone of voice, facial expressions, body language and the use of vivid language and imagery

Answer 12

PATHOS = “emotion”

Question 13

• logical or rational appeal of a message
• focuses on the substance of the message and how it is presented to the audience
• can be seen as the argument or reasoning behind a message and it is often used to appeal to the audience’s sense of logic or reason

Answer 13

LOGOS = “logic”

Question 14

LEVELS OF COMMUNICATION:

Answer 14

a. EXTRA PERSONAL COMMUNICATION
b. INTRAPERSONAL COMMUNICATION
c. INTERPERSONAL COMMUNICATION
d. ORGANIZATIONAL COMMUNICATION
e. MASS COMMUNICATION

Question 15

• the way of communication in which a human interacts with other species or non-living objects

Answer 15

EXTRA PERSONAL COMMUNICATION

Question 16

• communication with the own self
• an act of imagination and visualization and even recall and memory
• a method of communication that helps every person to communicate with himself or herself

Answer 16

INTRAPERSONAL COMMUNICATION

Question 17

• process by which people exchange information, feelings and meaning through verbal and non-verbal messages
• sending and receiving of messages between two or more number of people

Answer 17

INTERPERSONAL COMMUNICATION

Question 18

• exchange of information, ideas and views within and outside the organization
• it is formal and generally objective form communication

Answer 18

ORGANIZATIONAL COMMUNICATION

Question 19

• a process in which a person, group of people or an organization sends a message through a channel of communication to a large group of people and organizations
• the process whereby media organizations produce and transmit message to public and the process by which those messages are sought, used, understood and influenced by audience

Answer 19

MASS COMMUNICATION

Question 20

• any obstruction that comes from the source and receiver that aids in altering the original meaning of the message

Answer 20

BARRIERS

Question 21

BARRIERS TO GOOD COMMUNICATION:

Answer 21

a. SEMANTIC BARRIERS
b. PSYCHOLOGICAL BARRIERS
c. ORGANIZATIONAL BARRIERS
d. CULTURAL BARRIERS
e. PHYSICAL BARRIERS
f. PHYSIOLOGICAL BARRIERS

Question 22

• also known as language barriers
• these barriers are caused due to improper communication between the sender and the receiver

Answer 22

SEMANTIC BARRIERS

Question 23

• plays an important role in interpersonal communication as the state of mind of the sender or the receiver can make it difficult to understand the information that is conveyed

Answer 23

PSYCHOLOGICAL BARRIERS

Question 24

• caused due to the structure, rules and regulations present in the organization
• complexity of organizational structure and multiple managers make it difficult to convey information properly and the information gets distorted leading to miscommunication

Answer 24

ORGANIZATIONAL BARRIERS

Question 25

• those that arise due to lack of similarities among the different cultures across the world
• a term that can be harmless in one culture can be regarded as a slang in another culture
• various beliefs differ from one culture to another

Answer 25

CULTURAL BARRIERS

Question 26

• those that arise due to certain factors like faulty equipment, noise, closed doors and cabins that cause the information sent from sender to receiver to become distorted

Answer 26

PHYSICAL BARRIERS

Question 27

• arise when a sender or receiver of the communication is not in position to express or receive the message with clarity due to some physiological issues like dyslexia or nerve disorders that interfere with speech or hearing

Answer 27

PHYSIOLOGICAL BARRIERS