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Finals_Extension > CHAPTER VI Conflict Management > Flashcards

CHAPTER VI Conflict Management Flashcards

1
Q
  • is a relationship between two or more parties (individuals or groups) who have or think they have incompatible goals and who act on the basis of those perceived incompatibilities
A

Conflict

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2
Q

Different Views of Conflict

A

a. TRADITIONAL VIEW
b. HUMAN RELATIONS VIEW OF CONFLICT
c. THE INTERACTIONIST VIEW OF CONFLICT

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3
Q
  • early approach to conflict which assumed that all conflict was bad and to be avoided
A

TRADITIONAL VIEW

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4
Q
  • treats conflict as a natural and inevitable phenomenon and so can’t be eliminated completely from any organization
A

HUMAN RELATIONS VIEW OF CONFLICT

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5
Q
  • the belief that conflict is not only a positive force in a group but that it is absolutely necessary for a group to perform effectively
A

THE INTERACTIONIST VIEW OF CONFLICT

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6
Q

TYPES OF CONFLICT

A
  • No conflict
  • Latent conflict
  • surface conflict
  • open conflict
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7
Q
  • When goals and behaviour are compatible, there is _______
A

No conflict

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8
Q
  • is when behaviour is apparently compatible, but goals are not.
  • may need to be brought to the surface to be resolved
A

Latent conflict

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9
Q
  • When goals are compatible, but behavior is not, this results in _______.
  • This kind of shallow conflict can often be resolved with good communication
A

surface conflict

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10
Q
  • is both visible and deep-rooted, emerging from incompatible goals and behavior
A

Open conflict

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11
Q

Conflict Management: “___________” required to identify and resolve conflict”

A

SET OF TECHNIQUES

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12
Q

Conflict Management: “The _____ of processes, tools and skills to find creative and respectful ways to ________ disagreements and disputes.”

A

USE; MANAGE

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13
Q

Conflict Management: The WAY that you _____ disagreements

A

HANDLE

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14
Q

NATURE OF CONFLICT:

A

a. CONFLICTS ARE UNAVOIDABLE
b. CONFLICTS ARE GENERALLY SMALL
c. CONFLICTS HAVE MULTIPLE DIMENSIONS
d. CONFLICTS ARE PERVASIVE
e. CONFLICTS IS DISTURBING
f. CONFLICTS INVOLVE DISCREPANCIES

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15
Q
  • conflict arise as a result of differences in thoughts, goals, outlooks and viewpoints of people working together in an organizational setup
A

CONFLICTS ARE UNAVOIDABLE

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16
Q
  • conflicts are just small outburst which constantly affects the working relationship
A

CONFLICTS ARE GENERALLY SMALL

17
Q
  • conflicts are multi-dimensional and have numerous types
  • it involves collision of power
A

CONFLICTS HAVE MULTIPLE DIMENSIONS

18
Q
  • conflicts are widespread and omnipresent
  • knowledge related to oneself, other people, truth, growth, development and the potential to build a heaven or hell for oneself comes within conflict
A

CONFLICTS ARE PERVASIVE

19
Q
  • in an organizational setup, conflict is considered as a disturbing element as it hampers the routine work
  • conflict makes it difficult for the concerned employees or groups to work together
A

CONFLICTS IS DISTURBING

20
Q
  • it is well known fact that conflict arise due to certain extent of discrepancy between the parties involved in the conflict
A

CONFLICTS INVOLVE DISCREPANCIES

21
Q

UTILITY OF CONFLICT:

A

a. Improved communication and collaboration
b. Enhanced problem-solving abilities
c. Increased productivity and efficiency
d. Strengthened relationships and team dynamics

22
Q

CONFLICT MANAGEMENT STYLES:

A

a. AVOIDANCE
b. COMPROMISE
c. COMPETENCE
d. COLLABORATION
e. ACCOMODATION

23
Q
  • a person’s method of reacting to conflict, which attempts to avoid directly confronting the issue at hand
A

AVOIDANCE

24
Q
  • often referred to as the “lose-lose” method
  • encouraging each side to make significant sacrifices
A

COMPROMISE

25
Q
  • appropriate for emergencies when time is of the essence, or when you need quick, decisive action
A

COMPETENCE

26
Q
  • encourages teams to work through disagreements through empathy, listening and mutually beneficial solutions
A

COLLABORATION

27
Q
  • involves giving in to the other party’s demands or wishes
  • effective when the other party is the expert or has a better solution
A

ACCOMODATION

Finals_Extension (6 decks)

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