Communication Flashcards
True or false:
Written information should be formal and verbal information should be informal.
True.
Written info is formal.
Verbal info is informal.
What is the official method of quotation?
Letters
What four things would constitute company buisness?
How should they be presented?
Company buisness may consist of:
* Sales
* Quotations
* Information
* Enquiries
These should be presented on company headed paper.
Are email convenient and much more cost effective, and much better for the environment?
Yes.
Yes they are.
What could faxes possibly be used for?
How must these be presented?
Faxes can convey official documentation (quotes, invoices, contracts).
These should be presented with a cover page.
What four things should you be aware of when communicating verbally?
Remembering that you represent the company
- what you are saying
- tone of voice
- body language
- the response
True or false:
Verbal information usually suffices and doesn’t need written information to back it up.
False.
Obviously.
List five potential impacts from poor communication within a company
- mistrust of management
- arguments with and rejection of management input
- grievances
- avoidance of fellow personnel and management
- no responsibility taken for actions.
List five potential impacts poor communication can have on the staff
- frustration
- material wastage
- people feeling left out
- misinterpreted/misunderstood instructions
- safety put at risk
List five potential impacts poor communication can have on your potential customers
- loss of goodwill
- company/client disputes
- loss of business
- non-payment for work done
